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whitepaper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System...
[05 May 2008]
whitepaper This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost...
[05 May 2008]
whitepaper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a superior customer...
[05 May 2008]
whitepaper This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive...
[05 May 2008]
whitepaper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain...
[20 Mar 2008]
whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[12 Dec 2007]
whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[12 Dec 2007]
whitepaper As a solution Vipnet chose an Avaya Contact Center Solution based on the Avaya Interaction Centre application for maximum customer segmentation capability, multimedia contact channels within the contact centre, IR pre-selection, and reporting...
[08 May 2007]
whitepaper ValueOptions made a strategic decision to standardize on Avaya's cutting edge technology with the Avaya Single Image Switch and Inter Gateway Alternate Routing supporting its operations, ValueOptions is able to leverage staff across its 23 service...
[08 May 2007]
whitepaper As a solution Tiger Direct chose an Avaya Contact Center Solution based on IP Telephony that connects agents and staff in all locations while providing for reliable and productive remote agents. In order to enhance customer service and agent...
[08 May 2007]
whitepaper As a solution SGS deployed an Avaya IP Telephony Solution with an Avaya S8700 Media Server running Avaya Communication Manager for 4,000 IP stations off its U.S.based server and 2,000 IP stations off its India-based server.
[08 May 2007]
whitepaper T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers. T-Com Croatia wished to improve its customer experience, making it consistent at each of its contact center sites. Up-to-date network infrastructure and direct...
[08 May 2007]
whitepaper As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software. The challenge was to increase number of customers using SSE's Meterline self...
[28 Apr 2007]
whitepaper As a solution Sprint turned to Avaya for an intelligent communications solution appropriately sized for its small business, yet robust enough to handle current and future needs. This would allow the company to use a centralized receptionist and...
[28 Apr 2007]
whitepaper As a solution SITEL deployed Avaya Contact Center Solution and Avaya Global Services to help them grow in a manageable way. SITEL needed a global, multimedia contact center solution to support agents around the world and manage the company's 1.5...
[28 Apr 2007]
whitepaper As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider...
[27 Apr 2007]
whitepaper Working with Avaya, Subaru has embraced IP technology to streamline communication, introduce more flexibility and improve interaction with customers. The Docklands Subaru super-site is now the showpiece for an Australia-wide focus on innovation and...
[24 Apr 2007]
whitepaper To offer customers multiple communications channels for interacting with its Customer Resource Center, FANUC Robotics chose an Avaya IP Telephony Solution powered by Avaya Communication Manager and Avaya MultiVantage Communications Applications...
[18 Apr 2007]
whitepaper When EMFS began searching for a communications solution for its new company, the decision makers turned to an Avaya Authorized BusinessPartner and Avaya - based on their past experience with Avaya products.
[18 Apr 2007]
whitepaper As s solution GCI chose Avaya MultiVantage Communications Applications implementing Avaya Communication Manager IP Telephony with an Avaya Contact Center Solution. So when Alaska communications company GCI wanted to bolster customer technical...
[18 Apr 2007]
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