avaya intelligent center
Sort by: Relevance | Date
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [09 Jul 2008]
Creating Competitive Advantage for Mid-Sized Businesses With Avaya Contact Center Express
White Paper It offers the ability to leverage Avaya technology, including intelligent routing and integrated IP capabilities, which are available with Avaya MultiVantage Communications solutions such as Avaya Communication Manager and Avaya Call Center... [03 Jul 2008]
Avaya Case Study: 9-1-1 and Beyond
White Paper The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital voice logging. IBM received the commission and partnered with Avaya for the call center ACD/PBX and... [02 Jul 2008]
Avaya Case Study: AES Eletropaulo
The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent Communications solution featuring an... [11 Jun 2008]
Avaya Case Study: 9-1-1 and Beyond
The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital voice logging. IBM received the commission and partnered with Avaya for the call center ACD/PBX and... [11 Jun 2008]
Avaya Case Study: AES Eletropaulo
White Paper The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent Communications solution featuring an... [11 Jun 2008]
Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications
White Paper SMG implemented an Avaya IP Contact Center in two sites - one for 175 agents and supervisors on the Avaya S8500 platform and another for 45 specialized IP Agents hosted on an Avaya S8720 server. Avaya Professional Services oversaw integration of... [31 May 2008]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
White Paper Customers and analysts have acknowledged Avaya Call Management System (CMS) as the gold standard for contact center reporting. Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better... [05 May 2008]
The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
White Paper Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of... [05 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Presented here are the best practices, trends, and innovations that can help empower your people to be more productive, your processes to be more intelligent, and your customers to be more satisfied. Read DK Publishing's Essential Managers eBook... [05 May 2008]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment
White Paper Avaya IQ helps the user achieve these goals. That question is answered by analyzing where and how Avaya IQ makes contact centers more effective. Contact centers are under increasing pressure to lower technology costs and increase the return on... [11 Apr 2008]
Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service
White Paper Intelligent routing matches caller to best equipped agent. Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New York Stock Exchange. [08 May 2007]
Avaya Case Study: T-Com Croatia
White Paper T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers. As it sought to upgrade its communications, the company knew deployment of intelligent communications would give it a competitive edge. [08 May 2007]
Avaya Case Study: TeleResurs
White Paper As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired. TeleResurs needed to use the most reliable and intelligent contact center infrastructure and... [08 May 2007]
Avaya Case Study: RCI International
White Paper As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor. RCI International needed an intelligent telephony solution that would allow its contact center staff to effectively respond to an... [27 Apr 2007]
Keep updated for stories matching avaya intelligent center via RSS
