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avaya intelligent communications

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Hearing a New Voice in Banking: The Branch Gets Personal

whitepaper This Avaya white paper explains how "Intelligent Communications" enables today's banks to: Download the paper to learn more about Intelligent Communications and how it benefits financial institutions of all sizes.

Tags: customer support services

[05 May 2008]

Avaya: Changing Business, Changing Lives

whitepaper Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. And more importantly, it includes solutions that are being brought to bear on these issues that usher in the...

Tags: call center - contact

[05 May 2008]

The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

whitepaper Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of...

Tags: call center - contact

[05 May 2008]

Essential Manager's Guide: Intelligent Communications

whitepaper Discover answers here in this DK Publishing Essential Managers eBook for Intelligent Communications. Embedding communications into the fabric of your business processes enables you to optimize the connections among your people, customers, and...

Tags: voip - ip telephony

[05 May 2008]

Intelligent Communications Powers the Next Wave of Productivity Growth

whitepaper This Yankee Group Report examines the emerging intelligent communications market for the real-time enterprise and the impact of having communications embedded into business processes. It highlights the major challenges organizations face and how...

Tags: voip - ip telephony

[05 May 2008]

The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect

whitepaper This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive...

Tags: call center - contact

[05 May 2008]

Intelligent Communications in Education: Reinventing the Student Experience

whitepaper Download this Avaya white paper to learn how "Intelligent Communications" capabilities are enabling forward-thinking schools to maximize their value to students. Highlights how innovative institutions can leverage Intelligent Communications to...

Tags: voip - ip telephony, institutions, students, educational

[12 Dec 2007]

New Era of Intelligent Communications

whitepaper In addition to reading the accompanying white paper, download the presentation given by Avaya executives Don Peterson, Lou DÂ’Ambrosio, and Mike Thurk on May 2, 2005 at the start of the NetWorld+Interop show in Las Vegas.

Tags: avaya, las vegas, networld interop, presentation

[12 Dec 2007]

New Era of Intelligent Communications

whitepaper In addition to reading the accompanying white paper, download the presentation given by Avaya executives Don Peterson, Lou DÂ’Ambrosio, and Mike Thurk on May 2, 2005 at the start of the NetWorld+Interop show in Las Vegas.

Tags: network design, avaya, las vegas, networld interop

[12 Dec 2007]

Intelligent Communications in Government: Serving the Public More Effectively

whitepaper To learn how "Intelligent Communications" can help government agencies at all levels answer these and other challenges, download this informative white paper from Avaya. In the United States alone there are 85,000 civil government entities and 44...

Tags: access technologies, intelligent communications, agencies, levels

[12 Dec 2007]

The Evolution of Intelligent Communications: A Survey of Business Benefits and Competitive Advantages Achieved Through IP Telephony Deployment

whitepaper To examine the extent to which IP Telephony has delivered on this strategic potential to date, Avaya recently conducted a survey to determine the business value that companies have realized by deploying IP Telephony solutions.

Tags: voip - ip telephony, telephony, ip telephony, intelligent communications

[15 Sep 2007]

Engaged Networks for Intelligent Communications

whitepaper The paper recognizes that there are a number of key issues affecting enterprises, driving the need for one's communications infrastructure to evolve commensurately with the business. Often, the first consideration for implementing a converged voice...

Tags: voip - ip telephony, converged, enterprises, continue

[15 Sep 2007]

Avaya Case Study: Wireless Facilities

whitepaper As a solution WFI chose Avaya for its leadership in intelligent communications. The company wanted to provide available, secure, transparent communications solutions globally to 1,800 skilled project managers and engineering associates.

Tags: communications software, engineering, facilities, provider

[08 May 2007]

Avaya Hospitality Communications Solution Makes Wynn Las Vegas Guests Big Time Winners

whitepaper As a solution the hotel deployed Intelligent Communications solution from Extreme Networks and Avaya supports data and IP Telephony-based business communications applications. The hotel wanted to create a hospitality communications solution that...

Tags: voip - ip telephony, ip telephony, hotel, vegas

[08 May 2007]

Avaya Case Study: Wolf, Greenfield & Sacks

whitepaper As a solution WG&S is leveraging Avaya Modular Messaging for its deployment of intelligent communications. Prior to installing the Avaya solution, WG&S was relying on a 12-year old Nortel switch and voice mail system that was quickly becoming...

Tags: communications software, avaya, nortel, avaya modular messaging

[08 May 2007]

Avaya Case Study: T-Com Croatia

whitepaper T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers. As it sought to upgrade its communications, the company knew deployment of intelligent communications would give it a competitive edge.

Tags: communications software, contact, centers, croatia

[08 May 2007]

Avaya Case Study: Sprint Recycling

whitepaper As a solution Sprint turned to Avaya for an intelligent communications solution appropriately sized for its small business, yet robust enough to handle current and future needs. Born and bred in the streets of New York - with over 25 years industry...

Tags: voip - ip telephony, recycling, expansion, city

[28 Apr 2007]

Avaya Case Study: SBLI USA

whitepaper As a solution SBLI chose an Avaya Solution with components that would satisfy its current needs for intelligent communications. SBLI USA Mutual Life Insurance Company, Inc.a financial services company with roots dating back over 65 years...

Tags: voip - ip telephony, life, insurance, usa

[28 Apr 2007]

Avaya Case Study: Office Partners

whitepaper As a solution Office Partners chose the path to Avaya Intelligent Communications by leveraging Avaya Communication Software running on an Avaya DEFINITY Server with Avaya Modular Messaging. Office Partners (formerly Broadway Suites) in Boulder...

Tags: voip - ip telephony, avaya, path, messaging

[27 Apr 2007]

Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service

whitepaper Avaya Voice Portal and Avaya Dialog Designer enabled Language Line to meet the aggressive launch date for Your World, Your Language while laying the groundwork for improved communications efficiency throughout Language Line's operation.

Tags: portals, language, intelligent communications, avaya

[25 Apr 2007]

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