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whitepaper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System...
[05 May 2008]
whitepaper Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are keeping business leaders up at night.
[05 May 2008]
whitepaper This Avaya white paper explains how "Intelligent Communications" enables today's banks to: Download the paper to learn more about Intelligent Communications and how it benefits financial institutions of all sizes.
[05 May 2008]
whitepaper Discover answers here in this DK Publishing Essential Managers eBook for Intelligent Communications. How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today?
[05 May 2008]
whitepaper Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of...
[05 May 2008]
whitepaper This Yankee Group Report examines the emerging intelligent communications market for the real-time enterprise and the impact of having communications embedded into business processes. It highlights the major challenges organizations face and how...
[05 May 2008]
whitepaper Presented here are the best practices, trends, and innovations that can help empower your people to be more productive, your processes to be more intelligent, and your customers to be more satisfied. What your customers think about your company is...
[05 May 2008]
whitepaper This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive...
[05 May 2008]
whitepaper Avaya IQ helps the user achieve these goals. That question is answered by analyzing where and how Avaya IQ makes contact centers more effective. Contact centers are under increasing pressure to lower technology costs and increase the return on...
[11 Apr 2008]
whitepaper Download this Avaya white paper to learn how "Intelligent Communications" capabilities are enabling forward-thinking schools to maximize their value to students. Highlights how innovative institutions can leverage Intelligent Communications to...
[12 Dec 2007]
whitepaper In addition to reading the accompanying white paper, download the presentation given by Avaya executives Don Peterson, Lou DÂ’Ambrosio, and Mike Thurk on May 2, 2005 at the start of the NetWorld+Interop show in Las Vegas.
[12 Dec 2007]
whitepaper In addition to reading the accompanying white paper, download the presentation given by Avaya executives Don Peterson, Lou DÂ’Ambrosio, and Mike Thurk on May 2, 2005 at the start of the NetWorld+Interop show in Las Vegas.
[12 Dec 2007]
whitepaper To learn how "Intelligent Communications" can help government agencies at all levels answer these and other challenges, download this informative white paper from Avaya. In the United States alone there are 85,000 civil government entities and 44...
[12 Dec 2007]
whitepaper To examine the extent to which IP Telephony has delivered on this strategic potential to date, Avaya recently conducted a survey to determine the business value that companies have realized by deploying IP Telephony solutions.
[15 Sep 2007]
whitepaper Often, the first consideration for implementing a converged voice, data and video network using Internet Protocol (IP) technology is its ability to help contain operational costs and deliver significant savings through toll bypass.
[15 Sep 2007]
whitepaper As a solution WFI chose Avaya for its leadership in intelligent communications. Wireless Facilities (WFI) is a leading independent provider of systems engineering, end-to-end network services and technical outsourcing for the world's largest...
[08 May 2007]
whitepaper As a solution WG&S is leveraging Avaya Modular Messaging for its deployment of intelligent communications. Prior to installing the Avaya solution, WG&S was relying on a 12-year old Nortel switch and voice mail system that was quickly becoming...
[08 May 2007]
whitepaper As a solution the hotel deployed Intelligent Communications solution from Extreme Networks and Avaya supports data and IP Telephony-based business communications applications. Wynn Las Vegas is a $2.7 billion luxury hotel and destination casino...
[08 May 2007]
whitepaper T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers. As it sought to upgrade its communications, the company knew deployment of intelligent communications would give it a competitive edge.
[08 May 2007]
whitepaper As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired. TeleResurs needed to use the most reliable and intelligent contact center infrastructure and...
[08 May 2007]
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