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Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
White Paper Avaya VP is a web-based and speech enabled interactive voice response system that is configured as an adjunct system on the Avaya SES home server. This paper describe... [07 Aug 2009]
Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
White Paper The solution included a VoiceXML application running on an Avaya Interactive Response System using SpeechWorks OpenSpeech DialogModule (OSDM) for grammar validation. RSI) implemented... [29 May 2009]
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
White Paper Their solution includes Avaya Communication Manager and Avaya Call Center, Avaya S-Series Servers, Avaya Media Gateways, Octel 250 Aria Systems, Modular Messaging with... [04 Nov 2008]
Avaya Case Study: Midwestern Hospitals and Clinics
White Paper The hospital system selected an Avaya Interactive Response (IR) application and IQ Services, an Avaya DeveloperConnection partner, to provide a solution to this... [02 Jul 2008]
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
White Paper An Avaya Call Management System and Avaya IR 2.0 interactive voice response system hosting applications management were also deployed. The New Zealand Automobile... [02 Jul 2008]
DVLA ups contact centre performance
News The Driver and Vehicle Licensing Agency (DVLA) has extended its relationship with networking company Avaya with the purchase of £250,000 of priority call routing software. The new Avaya Call Management... [06 Nov 2007]
Concert hall makes sure callers don't sing the blues
Case Study Woods installed an IP call routing system based on Avaya's 8720 platform, which was up and running by March this year. When we had peaks in call traffic, for instance when tickets for an Eric Clapton concert went on... [30 May 2007]
Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program
White Paper The company selected a solution that combined the Avaya Interactive Response system with an Interactive Voice Response (IVR) custom application and a... [08 May 2007]
Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool
White Paper As a solution the company deployed Avaya Interactive Response System and RSI's OneManage tool. A large telecommunications operator in Europe provides fixed line, mobile and Internet... [08 May 2007]
Utility Company Manages Distributed System With Avaya Interactive Response (IR) and RSI's Remote Administration Tool
White Paper The utility company selected a solution that combined Avaya interactive response systems with the Remote Admin tool developed by RealSoft, Inc. The company wanted to ensure that the... [08 May 2007]
Wireless Phone Service Provider Monitors System With Avaya and IQ Services
White Paper As a solution the company deployed two Avaya Interactive Voice Response systems (and associated Avaya Managed Interactive Voice... [08 May 2007]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Paper As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software. Scottish and... [28 Apr 2007]
Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool
White Paper As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor. A retailer operates large-format general merchandise stores - including discount... [27 Apr 2007]
Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing
White Paper The ISP wanted to test its Avaya Interactive Response by sending a controlled amount of traffic to a target system. The ISP selected a solution with Interactive Quality... [25 Apr 2007]
Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing
White Paper As a solution the company implemented the Avaya Interactive Voice Response and IQ Services load testing. This would allow the medical group to see a performance demonstration of the... [25 Apr 2007]
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