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Darby Bank & Trust Lowers Costs With ShoreTel VoIP

whitepaper Darby Bank & Trust deployed ShoreTel to eight locations with 160 IP 530 telephones. The IT team spent eight months reviewing solutions from Avaya, Cisco, IP Centrex (a hosted solution), and ShoreTel. Darby Bank was faced with an outdated Nortel PBX...

Tags: access technologies, bank, shoretel, nortel

[02 Apr 2008]

Muzak Tunes its Telephony System with ShoreTel

whitepaper With 200 offices worldwide using more than 30 different kinds of telephones, the complexity and costs were staggering. After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel...

Tags: telecom services, voip, evaluating, music

[02 Apr 2008]

Muzak Tunes its Telephony System with ShoreTel

whitepaper With 200 offices worldwide using more than 30 different kinds of telephones, the complexity and costs were staggering. After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel...

Tags: voip, music, scale, deployment

[02 Apr 2008]

Avaya Wireless Telephones 3631 3641 3645 Whitepaper About Similarities and Differences

whitepaper This paper gives a short summary of the most essential topics, necessary to prepare and configure the WLAN environment and the Avaya Wireless Telephones (WTS) connected to a Communications Manager (CM).

Tags: voip - ip telephony

[08 Jan 2008]

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

whitepaper The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes also apply to other Avaya Servers...

Tags: voip - ip telephony

[08 Jan 2008]

Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0

whitepaper These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services (SES) server and an Avaya S8300 Server with Avaya G700...

Tags: voip - ip telephony

[08 Jan 2008]

Migrating to IP Telephony Networks: Smart Path for Enabling Advanced Communication Applications (IDC)

whitepaper Internet Protocol Telephony (IPT) networks are gaining significant momentum in the enterprise market, with the IP-based equipment market including IP telephones to exceed $10.9 billion worldwide in 2009, a compound annual growth rate of more than...

Tags: voice, migration, converged, cost effective

[12 Dec 2007]

Migrating to IP Telephony Networks: Smart Path for Enabling Advanced Communication Applications (IDC)

whitepaper Internet Protocol Telephony (IPT) networks are gaining significant momentum in the enterprise market, with the IP-based equipment market including IP telephones to exceed $10.9 billion worldwide in 2009, a compound annual growth rate of more than...

Tags: voice, converged, telephony, migration

[12 Dec 2007]

Avaya IP Telephony Implementation Guide

whitepaper Configurations and recommendations are given for various Avaya Media Servers and Gateways, as well as Avaya 4600 Series IP Telephones. This paper gives implementation guidelines for the Avaya MultiVantage Communications Applications.

Tags: voip - ip telephony, avaya, recommendations, training

[15 Sep 2007]

Power Over Ethernet [PoE] Technology for Converged Voice and Data

whitepaper An overview of Avaya's Power over Ethernet product portfolio is also given, including both Endpoint-based PSE (the Avaya P333T-PWR Power over Ethernet switch), Mid- Span PSE (the Avaya 1152A1 Mid-Span Power Supply) and Powered Devices such as...

Tags: voice - data integration, avaya, ethernet, span

[19 Jul 2007]

Avaya Case Study: T.Y. Lin International

whitepaper Lin is looking forward to having all their offices connected by end of 2007 with the help of the following applications and services - Avaya Communication Manager-S8500, Avaya G350 Media Gateway and the G700 Media Gateway and S8300LSP's, Avaya...

Tags: voip - ip telephony, messaging, offices, engineering

[08 May 2007]

Avaya Case Study: Sutherland Global Services

whitepaper SGS call center agents are using a combination of Avaya 4610 and 4620 IP Telephones. As a solution SGS deployed an Avaya IP Telephony Solution with an Avaya S8700 Media Server running Avaya Communication Manager for 4,000 IP stations off its U.S...

Tags: voip - ip telephony, avaya, stations, business process outsourcing

[08 May 2007]

Avaya Case Study: Sutton Ford

whitepaper As a solution Sutton Ford selected an Avaya IP Office Solution because of its remote management ability, call accounting, and its interoperability with both digital and IP telephones. Sutton Ford is a full service automobile dealership with 3...

Tags: voip - ip telephony, ford, accounting, locations

[08 May 2007]

Avaya Rocket Success Story

whitepaper Rocket Ansa-Call contact center agents use a combination of Avaya Digital Telephones and Avaya 4600 Series IP Telephones. As a solution Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center and then upgraded to...

Tags: voip - ip telephony, avaya, contact, telephones

[28 Apr 2007]

An Avaya IP Office Solution for the Rock Star Lifestyle

whitepaper As a solution the company deployed Avaya IP Office IP403 with Avaya Voicemail Pro and Avaya Digital Telephones. Rod Stewart is one of an elite group of artists who have demonstrated the staying power needed to remain at the top of their profession.

Tags: voip - ip telephony, avaya, stewart, networking

[28 Apr 2007]

SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices

whitepaper As a solution the company decided to invest in an Avaya IP Telephony Solution based on Avaya IP Solutions, comprising Avaya S8300 IP Media Processors, Avaya G700 Media Gateways, Avaya IP Softphones, Avaya 4610SW IP telephones, Avaya G250 Media...

Tags: voip - ip telephony, media, avaya, telephony

[28 Apr 2007]

Sime Travel Singapore Reaps Impressive Cost Savings With Avaya IP Telephony and Contact Center Solutions

whitepaper As a solution the company deployed an Avaya IP Telephony Solution based on Avaya S8500 Media Servers, Avaya Call Center Elite and Avaya 4600 Series IP Telephones designed to grow with SIME's business needs.

Tags: voip - ip telephony, avaya, singapore, telephony

[28 Apr 2007]

Avaya Case Study: Sprint Recycling

whitepaper They also needed a system that would support a variety of telephones including wireless. As a solution Sprint turned to Avaya for an intelligent communications solution appropriately sized for its small business, yet robust enough to handle current...

Tags: voip - ip telephony, recycling, expansion, city

[28 Apr 2007]

Santa Rosa Auto Parts and Power Industries Offer Customers a Single Point of Contact With Avaya IP Office Solution

whitepaper SRAP chose the Avaya IP Office solution based on ease of integration with its existing data network, the multi-site networking capability, the call center features and the ability to use a wide variety of telephones with the system.

Tags: voip - ip telephony, auto, avaya ip office, rosa

[28 Apr 2007]

Accessibility and Flexibility Come Up Trumps - Avaya-Tenovis Provides Valuable Support

whitepaper As a solution the authority deployed Communication Server Integral 5 E and Integral T 3 system telephones and DECT appliances. The Saxonian State Authority for Private Broadcasting and New Media (SLM) is the supervisory authority responsible for...

Tags: communications software, authority, television, channels

[28 Apr 2007]

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