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The Total Economic Impact of Avaya IP Telephony Solutions within a Branch Environment

whitepaper Read this Forrester Research composite multi-company case study on the Total Economic Impact of Avaya IPT Branch Solutions for an illustration of the financial impact of moving towards IP Telephony within a branch environment.

Tags: voip - ip telephony

[05 May 2008]

Extend the Value of Microsoft Office Applications with Avaya Unified Communications

whitepaper Enterprises who have based their collaboration application strategies on Microsoft applications can voice-enable them with Avaya to create seamless "click-to-communicate. Microsoft applications that are Avaya enabled, allow users to seamlessly...

Tags: infrastructure management

[05 May 2008]

IP Telephony: Accurately measuring the total cost of ownership in a branch environment

whitepaper It also provides case studies of organizations who have documented savings from implementing various Avaya branch solutions. This paper provides a methodology for analyzing different VoIP vendor's solutions so that they have a complete view of...

Tags: voip - ip telephony, locations, employees, location

[05 May 2008]

Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards

whitepaper If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for your specific business situation and objectives.

Tags: voip - ip telephony

[05 May 2008]

Miercom Lab Testing Summary Report: IP-PBX Large Systems

whitepaper The results include: ShoreTel awarded "easiest-to-Use IP-PBX, Large Systems" in open competition with Cisco, Avaya and others; ShoreTel's Call Manager desktop software simplifies end-user access to telephony functions - placing calls, scanning...

Tags: end user, administration, cisco, desktop

[02 Apr 2008]

Muzak Tunes its Telephony System with ShoreTel

whitepaper After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel system for its performance, ease of use, functionality, and support. As the world's leading music, messaging, and sound...

Tags: voip, music, scale, deployment

[02 Apr 2008]

Muzak Tunes its Telephony System with ShoreTel

whitepaper After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and ShoreTel, Muzak ultimately chose the ShoreTel system for its performance, ease of use, functionality, and support. As the world's leading music, messaging, and sound...

Tags: telecom services, voip, evaluating, music

[02 Apr 2008]

You Don't Have to Be Big to Have Your Voice Heard

whitepaper Avaya's mid market solutions help fulfill the promise of the 21st century communications architecture that productivity enabling functionality can be enjoyed by businesses of all sizes. Much like impact of eBusiness on the Web had on the...

Tags: revenue, telephony, productivity, ip telephony

[23 Jan 2008]

Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0

whitepaper These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services (SES) server and an Avaya S8300 Server with Avaya G700...

Tags: voip - ip telephony

[08 Jan 2008]

Miercom Lab Testing Summary Report: IP-PBX Large Systems

whitepaper The results include: ShoreTel awarded "easiest-to-Use IP-PBX, Large Systems" in open competition with Cisco, Avaya and others; ShoreTel's Call Manager desktop software simplifies end-user access to telephony functions - placing calls, scanning...

Tags: details, modules, gateway, functions

[03 Jan 2008]

Why One Japan Conglomerate Has a Yen for IP Telephony

whitepaper Rakuten Japan optimized their operational effectiveness and reduced costs with a variety of Avaya IP telephony and mobility solutions that connected 12 office locations, streamlined reporting and improved employee productivity.

Tags: voip - ip telephony, productivity, optimized, telephony

[12 Dec 2007]

Why the Boston Red Sox Champions Chose IP Telephony

whitepaper The Boston Red Sox implemented an Avaya IP Telephony solution to cut costs and increase productivity. Their Avaya mobility solution allows the team to stay connected when on the road, and an Avaya contact center solutions help manage record ticket...

Tags: telephony systems - pbx, avaya ip telephony, record, productivity

[12 Dec 2007]

Sports Academy Scores Big with IP Telephony

whitepaper ASPIRE, Qatar's Academy for Sports Excellence, enhances user mobility with Avaya IP Telephony solutions to support its quest to become a world-renown training facility for young Middle Eastern student-athletes with the potential for greatness.

Tags: voip - ip telephony, avaya ip telephony, middle eastern, telephony

[12 Dec 2007]

Sports Academy Scores Big with IP Telephony

whitepaper ASPIRE, Qatar's Academy for Sports Excellence, enhances user mobility with Avaya IP Telephony solutions to support its quest to become a world-renown training facility for young Middle Eastern student-athletes with the potential for greatness.

Tags: avaya ip telephony, middle eastern, telephony, student

[12 Dec 2007]

Why the Boston Red Sox Champions Chose IP Telephony

whitepaper The Boston Red Sox implemented an Avaya IP Telephony solution to cut costs and increase productivity. Their Avaya mobility solution allows the team to stay connected when on the road, and an Avaya contact center solutions help manage record ticket...

Tags: avaya ip telephony, contact, implemented, mobility

[12 Dec 2007]

Why One Japan Conglomerate Has a Yen for IP Telephony

whitepaper Rakuten Japan optimized their operational effectiveness and reduced costs with a variety of Avaya IP telephony and mobility solutions that connected 12 office locations, streamlined reporting and improved employee productivity.

Tags: japan, avaya, connected, effectiveness

[12 Dec 2007]

IP Platform Drives B*A*R Honda's Success

whitepaper So they selected Avaya IP Telephony and Mobility solutions to give them the competitive edge they required. Formula 1 team BAR Honda expects the same precision and high performance from their communications system as their race cars.

Tags: voip - ip telephony, avaya, edge, telephony

[12 Dec 2007]

IP Platform Drives B*A*R Honda's Success

whitepaper So they selected Avaya IP Telephony and Mobility solutions to give them the competitive edge they required. Formula 1 team BAR Honda expects the same precision and high performance from their communications system as their race cars.

Tags: mobility, telephony, edge, high performance

[12 Dec 2007]

Creating a Winning Customer Experience: At the Center of How Companies Compete

whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...

Tags: voice - data integration, customer service, functions, details

[12 Dec 2007]

Creating a Winning Customer Experience: At the Center of How Companies Compete

whitepaper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...

Tags: voice - data integration, realized, learn, telephony

[12 Dec 2007]

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