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whitepaper The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part...
[11 May 2008]
whitepaper By focusing the enterprise's employee and customer response on the protection and support of boundary conditions, the enterprise can develop a series of innovative strategies that allow the corporation to sustain operations.
[11 May 2008]
whitepaper This paper discusses how the new Avaya platform for contact centers accommodates the next generation of effective and versatile environments.
[05 May 2008]
whitepaper Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System...
[05 May 2008]
whitepaper Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are keeping business leaders up at night.
[05 May 2008]
whitepaper The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their...
[05 May 2008]
whitepaper Read this Forrester Research composite multi-company case study on the Total Economic Impact of Avaya IPT Branch Solutions for an illustration of the financial impact of moving towards IP Telephony within a branch environment.
[05 May 2008]
whitepaper Read Avaya's paper to get new insights and help to create new best practices around your best and worst customer experiences. Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the...
[05 May 2008]
whitepaper Specifically, this paper describes how enterprises using IBM collaboration applications can voice-enable them with Avaya to create the seamless ability to "click-to-communicate. To learn more about Avaya's unique partnership with IBM -- and how it...
[05 May 2008]
whitepaper Enterprises who have based their collaboration application strategies on Microsoft applications can voice-enable them with Avaya to create seamless "click-to-communicate. Microsoft applications that are Avaya enabled, allow users to seamlessly...
[05 May 2008]
whitepaper This exclusive white paper by The Lippis Report features insights from Nick Lippis, President Lippis Enterprises; Zeus Kerravala, Senior Vice President of The Yankee Group's Enterprise Research; and Jorge Blanco, Avaya's Vice President of...
[05 May 2008]
whitepaper Read this paper for Avaya's exploration of retail banking trends and best practices in interactive digital merchandising and digital signage in an interview with Charles Ansley, CEO of Symon Communications.
[05 May 2008]
whitepaper It also provides case studies of organizations who have documented savings from implementing various Avaya branch solutions. This paper provides a methodology for analyzing different VoIP vendor's solutions so that they have a complete view of...
[05 May 2008]
whitepaper In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes (CEBP) to reduce...
[05 May 2008]
whitepaper Based on experience of the Avaya Business Communications Consulting (BCC) team, the paper also addresses the human resource, business control, and security components that need to be considered for a successful introduction of telecommuting in the...
[05 May 2008]
whitepaper Read this review of the Avaya Voice Portal and Dialog Designer solution architecture. See how this helps IT meet three simultaneous challenges today: driving an adaptable business-focused architecture; balancing technical and business needs; and...
[05 May 2008]
whitepaper Avaya and DK, a leading publisher of business reference books, have created a limited edition series on business critical communications challenges and solutions. In Essential Managers Communications Tools for the Effective Worker, discover the...
[05 May 2008]
whitepaper Avaya provides a framework you can use for building a multi-site IP-enabled contact center. Implementing a multi-site IP contact center requires the right technology, business processes and partner. Success depends upon a well-defined...
[05 May 2008]
whitepaper This Avaya white paper explains how "Intelligent Communications" enables today's banks to: Generate more revenue Improve employee productivity Deliver satisfying customer experiences Download the paper to learn more about Intelligent Communications...
[05 May 2008]
whitepaper If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for your specific business situation and objectives.
[05 May 2008]
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