avaya
RSS avayaCustomer Support Improved Via Convenient Identification and Authorisation of Avaya Technicians
White Paper A recognised world leader in secure Internet Protocol (IP) telephony systems, communications applications, and services, Avaya helps its customers leverage new and existing networks to achieve superior results when... [01 Oct 2009]
Avaya's Approach to Next Generation 911
White Paper This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology,... [15 Aug 2009]
Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations
White Paper Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ, builds upon... [15 Aug 2009]
Building High Availability for Avaya Unified Communications Using Extreme Networks
White Paper Extreme Networks and Avaya have developed complimentary technologies that deliver carrier-class availability over IP. This technical white paper explores one field-proven design that makes use of these capabilities. [15 Aug 2009]
Avaya Strategic Communications Consulting
White Paper In the successful business, executive vision is just the starting point. In order to be realized, a vision must first have a corresponding strategy, and then that strategy must be tightly linked to day-to-day operation of the business. [15 Aug 2009]
Capture Value From Unified Communications
White Paper This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services delivered by an in-house team or... [15 Aug 2009]
Secure Access Link
White Paper The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Customers can take advantage of channel-neutral support by enabling self-service, Avaya... [15 Aug 2009]
Communications Solutions for Pandemic Planning
White Paper This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic impact of such a disaster by adopting flexible... [15 Aug 2009]
Resident Expert: Customer Service Throughout the Enterprise
White Paper The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want to improve the way resident experts are... [15 Aug 2009]
Proactive Outreach: Keeping Your Customers Happy and Your Costs Low
White Paper This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted, relevant offers and services - resulting in... [15 Aug 2009]
The Secrets of Capturing Value From Unified Communications
White Paper Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business Process (UC-B) categories. [15 Aug 2009]
Proactive Outreach: Keeping Your Patients Happy and Your Costs Low
White Paper Healthcare facilities are facing many of the same challenges and demands as other industries. As a Healthcare Provider it can be difficult and costly to provide the kind of personalized care and service that patients expect. [15 Aug 2009]
Lippis Report Issue 82: Securing Unified Communications Infrastructure
White Paper Late last summer the IP telephony industry accelerated its software focus with unified communications and Communications-Enabled Business Processes (CEBP) initiatives and offerings from all major suppliers. [15 Aug 2009]
Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems
White Paper Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems... [07 Aug 2009]
Extend the Value of Microsoft Applications With Avaya Unified Communications: A Step-by-Step Guide for IT Leaders on the Considerations, Options and Benefits of Unifying Communications
White Paper Avaya and Microsoft have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time, near-real-time, and non-real-time collaboration a reality for... [07 Aug 2009]
