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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
News BA will watch with interest the development of RFID but for the moment we will continue to use barcodes on our baggage tags, which - with a modern system - is very effective for baggage being checked-in at an airport.
[18 Apr 2008]
Comment BA recently announced the planned move of the airline's long-haul services from Terminal 4 to Terminal 5 is to be delayed until June. Under the original plans, almost all BA's Terminal 4 long-haul services were to switch to Terminal 5 on 30 April.
[16 Apr 2008]
Comment He has achieved that status by transforming BA into one of the most tech-savvy organisations in the world. Project failures suck all the attention away from IT's real contributions. So knowing when to delay or cancel a project is just as important...
[14 Apr 2008]
Comment An optimistic BA spokesman thought problems were sorted out late Thursday. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. A train-wreck of a migration plan, always likely to fail, and...
[03 Apr 2008]
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. A statement issued yesterday from BA CEO Willie Walsh, said the baggage system is now working better...
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BA has signed up with BT to provide the Openzone service in its 25 UK lounges - including the six at Heathrow's newly opened Terminal 5 - over the next three years. BA, the sole airline using Terminal 5, yesterday had to cancel flights due to the...
[28 Mar 2008]
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. T5 staff, along with volunteers from across BA, worked through the night to ensure today's operations in the...
[28 Mar 2008]
Photo The winning caption, from David Richmond, was: "The new BA carry on limit at Terminal 5. This competition is now closed. Photo credit: Elsa Wenzel/CNET Networks
[28 Mar 2008]
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later flights.
[27 Mar 2008]
News Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. BA has signed up with BT to provide the Openzone service in its 25 UK lounges...
[27 Mar 2008]
News What can you expect at BA's new flagship terminal? Tech hard at work keeping BA flying. Behind the scenes at BA and BAA's mega-project A look behind the scenes at the beating heart of BA's Heathrow operations…
[27 Mar 2008]
Video When it opens on 27 March, T5 will be the new home to British Airways (BA). Glenn Morgan, the head of BA's T5 information management programme, gave silicon.com a behind the scenes tour, lifting the lid on BA's Heathrow operations.
[12 Mar 2008]
News According to BA senior manger of revenue management, Jerry Foran, the airline will save at least £1.5m through decommissioning legacy systems and be able to perform a comprehensive ticket audit process leading to a 10 per cent increase in audit...
[05 Mar 2008]
News Speaking at the British Airways HQ at Heathrow, BA CIO Paul Coby, said: "What we're doing is putting in technology to run this complex environment as simply and easily as possible. He said: "BA spends a lot of time familiarising people with the new...
[03 Mar 2008]
Photo We also took a look at the technology which keeps the terminal and BA's Heathrow operations up and running behind the scenes. The system at British Airways' (BA) new home can process 12,000 bags per hour.silicon.com took an exclusive look around...
[28 Feb 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BA advised economy passengers not to travel with any more than two...
[21 Feb 2008]
Photo One of the 96 self-check-in kiosks, also seen at other BA airport terminals. Each cluster of self check-in kiosks has a customer service desk so travellers having problems with the check-in system have a BA member of staff near at hand to help out.
[13 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This shows one of the desks at BA's Heathrow Airport Control...
[12 Feb 2008]
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