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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
Comment One bright spot - the data commissioner told BAA exactly what they could do with their fingerprinting plans. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go.
[03 Apr 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BAA, the owner of Heathrow, said yesterday there was a "minor problem with log-ons of the baggage system which affected the baggage on some outgoing flights". BA, the sole airline using Terminal 5, yesterday had to cancel flights due to the baggage...
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project Video: Heathrow T5's cutting-edge baggage tech After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the most...
[27 Mar 2008]
News Although normal service was resumed for passengers on Thursday, the BAA spokesman said continuing problems meant some baggage was still having to be directed manually at T4 behind the scenes. Airport group BAA has still not been able to pinpoint...
[21 Feb 2008]
News BAA hopes to recoup the £150,000 cost of the six-month trial from efficiency savings in baggage handling and reductions in the cost of returning lost baggage to customers. Technology firms ALSTEC, Arinc, Arup, Fujitsu and Motorola are partnering...
[13 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. By putting the tech right by the plane any last minute changes...
[12 Feb 2008]
Photo Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. He said: "T5 is a technology programme that spreads across BAA.
[17 Jul 2007]
Photo In the bowels of the new building is the baggage handling system which BAA and British Airways are both extremely proud of. Photo credit: BAA Photo credit: BAA T5 has been jointly developed by BAA - which runs the airport - and British Airways...
[13 Jul 2007]
News The British Airport Authority (BAA) will install the infrastructure on selected check-in desks around the airport. BAA will use the trial to see how the system compares to the current system of barcode scanning in terms of keeping track of bags.
[09 Jul 2007]
Comment BAA staff also regularly assailed me to check, at least three times before security, that I have no fluids, balms or other substances in my pockets or hand baggage. On each occasion I have been subject to the new security regime inflicted by BAA...
[25 Sep 2006]
Leader BAA CIO Paul Coby has said the wireless tagging technology will not be used on the baggage system immediately because of cost and logistics difficulties, though it could be added in future. Information systems are a huge concern for the BAA team...
[20 Feb 2006]
News Nick Gains, head of systems for BAA, says: "Information flow is critical to passenger flow in an airport. Tony Douglas, MD of BAA T5, says: "It was the original brown-field site. T5 for BAA is a very big project - it's the gateway to London.
[20 Feb 2006]
Photo According to BAA, an automatic baggage handling system will track suitcases whizzing around at 10m per second and pick them out for their destination. Photo: BAA Photo: BAA Photo: BAA BAA had to deploy an environmental relocation team to divert two...
[20 Feb 2006]
News Airport operator BAA is experimenting with RFID, a technology which it says could create a "step-change" in the way it does business. BAA clearly has big hopes for the smart chip technology, as its group IT director Richard Rundle told silicon.com...
[29 Apr 2005]
News Both BAA and BA also argued that in order to match passengers up with lost bags the RFID handling systems would need to be installed in every baggage system at every airport in the world. The British Airports Authority (BAA) also welcomed the use...
[23 Feb 2005]
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