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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BAA, the owner of Heathrow, said yesterday there was a "minor problem with log-ons of the baggage system which affected the baggage on some outgoing flights". Meanwhile, back on the ground and travellers flying with British Airways (BA) and other...
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations.
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News It also emerged that employers of the "trusted workers" who will get the cards first, such as BAA, are likely to continue picking up the bill for pre-employment checks under the ID card system. But UK businesses remain critical, with the...
[10 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA would like to sincerely apologise to these British Airways...
[21 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This is one of the 96 bag drop points air travellers will be...
[12 Feb 2008]
News A spokeswoman for BAA said: "It allows domestic passengers to take advantage of the larger international lounge. British Airways, BMI and Aer Lingus all offer domestic flights from Terminal One. A is for Accuracy
[08 Feb 2008]
Photo Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw exactly how BAA and BA will implement all the technology in T5.
[13 Dec 2007]
Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5.
[27 Jul 2007]
Photo Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. He said: "T5 is a technology programme that spreads across BAA.
[17 Jul 2007]
Photo In the bowels of the new building is the baggage handling system which BAA and British Airways are both extremely proud of. T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the sole airline...
[13 Jul 2007]
News The British Airport Authority (BAA) will install the infrastructure on selected check-in desks around the airport. BAA will use the trial to see how the system compares to the current system of barcode scanning in terms of keeping track of bags.
[09 Jul 2007]
Photo Many of those on the CIO50 attended the launch, including the CIOs of Associated Newspapers, Atkins, Avis Europe, BAA, Betfair, British Energy, Carphone Warehouse, Corus, LCH Clearnet, Norwich Union, Siemens and the UK government.
[13 Jun 2007]
CIO Profile BAA was bought by Spanish construction business Ferrovial for £10.3bn last year and IT director Richard Rundle's challenges under the new owners are to help simplify the business, deliver higher levels of service and security to passengers...
[06 Jun 2007]
Photo BAA had to deploy an environmental relocation team to divert two rivers before building work could begin. May 2006: silicon.com's Steve Ranger went along to Ealing Studios to check out the British Film Institute's online interactive guide to the...
[20 Dec 2006]
News A spokesman for BAA, which owns Gatwick Airport, said the failure brought down every system except those of British Airways: "As soon as it went down we implemented a manual system. BAA has yet to disclose exactly what the systems failure was.
[14 Nov 2005]
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