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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
Comment Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. I'm surprised BAA didn't take a leaf out of the rail industry's book. One bright spot - the data commissioner told BAA exactly what they...
[03 Apr 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BAA, the owner of Heathrow, said yesterday there was a "minor problem with log-ons of the baggage system which affected the baggage on some outgoing flights". Doing little to dispel the general sense of despair at Heathrow was news the airport has...
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the most technologically advanced airport terminals in the...
[27 Mar 2008]
News A statement from BAA, which operates Heathrow, said the introduction of fingerprinting technology would be "temporarily delayed" following a meeting with the Information Commissioner and the Border and Immigration Agency.
[26 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...
[21 Feb 2008]
News Stephen Challis, head of product development at BAA Heathrow, said: "In effect the bag is travelling with its own passport… improving the certainty around the operation and reducing the manual intervention that's required, which we believe will...
[13 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. Share your own views of Heathrow at atlarge.com
[12 Feb 2008]
News Airport group BAA, which owns seven UK airports including Heathrow, is outsourcing its software application management to India with LogicaCMG. The outsourcer will manage more than 400 applications, ranging from aircraft stand allocation and staff...
[12 Feb 2008]
News A spokeswoman for BAA said: "It allows domestic passengers to take advantage of the larger international lounge. Biometric passenger checks have landed at Heathrow that will allow domestic travellers to access more shops and restaurants.silicon.com...
[08 Feb 2008]
Photo Photo credit: BAA Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw exactly how BAA and BA will implement all the technology in T5.
[13 Dec 2007]
News Airport operator BAA is preparing to kick off an RFID luggage-tracking trial at Heathrow. Back in the summer the track and trace pilot was slated for a September launch but although all the necessary equipment for the trial has been installed it...
[14 Nov 2007]
Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5.
[27 Jul 2007]
Photo Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. The CCTV system, for example, was trialled at Stansted - another BAA airport - and...
[17 Jul 2007]
Photo Photo credit: BAA In the bowels of the new building is the baggage handling system which BAA and British Airways are both extremely proud of. T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the...
[13 Jul 2007]
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