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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. Photos: Passenger's eye view of Heathrow Terminal 5 The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project Photos: Passenger's eye view of Heathrow Terminal 5 After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the...
[27 Mar 2008]
News A statement from BAA, which operates Heathrow, said the introduction of fingerprinting technology would be "temporarily delayed" following a meeting with the Information Commissioner and the Border and Immigration Agency.
[26 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. Heathrow's Terminal 5 in pics ¦ Photos: Passenger's eye view of Heathrow Terminal 5 ...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...
[21 Feb 2008]
News BAA says the database linking the information on the chip to the passenger mobile number will be deleted as soon as the flight has been dealt with. BAA hopes to recoup the £150,000 cost of the six-month trial from efficiency savings in baggage...
[13 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. They can also look up passenger lists and flight information.
[12 Feb 2008]
News A spokeswoman for BAA said: "It allows domestic passengers to take advantage of the larger international lounge. Biometric passenger checks have landed at Heathrow that will allow domestic travellers to access more shops and restaurants.silicon.com...
[08 Feb 2008]
Photo Photo credit: BAA T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the sole airline operating out of T5.silicon.com went along to see how the final preparations are going and to see how...
[13 Jul 2007]
News The miSense technology was developed and delivered by a consortium of organisations including Accenture, BAA, the Border & Immigration Agency, Cathay Pacific, Emirates, IER, Raytheon, Sagem and Sita. Air travellers have backed biometric security...
[20 Jun 2007]
Comment On each occasion I have been subject to the new security regime inflicted by BAA and the resulting long lines of misery at check-in and security. BAA staff also regularly assailed me to check, at least three times before security, that I have no...
[25 Sep 2006]
News Nick Gains, head of systems for BAA, says: "Information flow is critical to passenger flow in an airport. T5 for BAA is a very big project - it's the gateway to London. Tony Douglas, MD of BAA T5, says: "It was the original brown-field site.
[20 Feb 2006]
News Airport operator BAA is experimenting with RFID, a technology which it says could create a "step-change" in the way it does business. BAA clearly has big hopes for the smart chip technology, as its group IT director Richard Rundle told silicon.com...
[29 Apr 2005]
News The British Airports Authority (BAA) also welcomed the use of RFID to help cut the number of lost bags but said significant obstacles to mainstream deployment still remain. A BAA spokeswoman said: "One of the problems is the affordability.
[23 Feb 2005]
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