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Tech not to blame for Terminal 5 fiasco

News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.

Tags: problem, baa, ba, heathrow

[08 May 2008]

Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…

Comment I'm surprised BAA didn't take a leaf out of the rail industry's book. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. One bright spot - the data commissioner told BAA exactly what they...

Tags: laptop, t5, heathrow, mobile

[03 Apr 2008]

Heathrow T5: The end in sight for first day blues?

News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.

Tags: systems, baa, ba, airport

[31 Mar 2008]

How did the Heathrow T5 launch go so wrong?

Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.

Tags: airport, testing, baa, ba

[28 Mar 2008]

BA CEO: Heathrow T5 chaos 'not our finest hour'

News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the...

Tags: luggage, airport, baa, heathrow

[28 Mar 2008]

Heathrow Terminal 5 suffers first day baggage chaos

News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...

Tags: airport, heathrow

[27 Mar 2008]

Heathrow Terminal 5 opens its doors

News Behind the scenes at BA and BAA's mega-project After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the most technologically advanced airport terminals in the...

Tags: baa, heathrow, ba, travel

[27 Mar 2008]

Heathrow T5 - it's not just about the tech

News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...

Tags: staff, heathrow, customers, baa

[03 Mar 2008]

Why did tech ground Heathrow baggage?

News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...

Tags: travel, british, terminal, photos

[21 Feb 2008]

Photos: Heathrow's T5 tech ready for take-off

Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This is one of the 96 bag drop points air travellers will be...

Tags: heathrow, control, security, ip

[12 Feb 2008]

Photos of the year

Photo We also saw exactly how BAA and BA will implement all the technology in T5. Photo credit: BAA Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project.

Tags: photos, microsoft, car, google

[13 Dec 2007]

Photos of the month - July 2007

Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5.

Tags: green it, data centres, mash-ups, second life

[27 Jul 2007]

Photos: Technology at the heart of Terminal 5

Photo Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the existing Heathrow infrastructure. He said: "T5 is a technology programme that spreads across BAA.

Tags: integration, paul coby, british airways, baa

[17 Jul 2007]

Photos: Heathrow's Terminal 5 comes alive

Photo Photo credit: BAA Photo credit: BAA T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the sole airline operating out of T5.silicon.com went along to see how the final preparations are going and to...

Tags: heathrow

[13 Jul 2007]

Re:Viewing 2006: Photos of the year

Photo BAA had to deploy an environmental relocation team to divert two rivers before building work could begin. 24 January 2006: silicon.com's Steve Ranger took a trip to Accenture's technology labs to check out what your high-street bank may soon look...

Tags: photos of the month, photos of the year, photo

[20 Dec 2006]

Leader: IT at the heart of T5

Leader Information systems are a huge concern for the BAA team that's masterminding the £4.2bn project. BAA CIO Paul Coby has said the wireless tagging technology will not be used on the baggage system immediately because of cost and logistics...

Tags: heathrow terminal 5, wireless internet

[20 Feb 2006]

Heathrow's high-tech Terminal 5 prepares for take off

News Nick Gains, head of systems for BAA, says: "Information flow is critical to passenger flow in an airport. T5 for BAA is a very big project - it's the gateway to London. Tony Douglas, MD of BAA T5, says: "It was the original brown-field site.

Tags: heathrow express, heathrow

[20 Feb 2006]

Photos: Inside Heathrow's Terminal 5

Photos: Inside Heathrow's Terminal 5

Photo Photo: BAA Photo: BAA Photo: BAA BAA had to deploy an environmental relocation team to divert two rivers before building work could begin. Photo: BAA According to BAA, an automatic baggage handling system will track suitcases whizzing around at 10m...

Tags: heathrow

[20 Feb 2006]

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