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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
Comment One bright spot - the data commissioner told BAA exactly what they could do with their fingerprinting plans. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go.
[03 Apr 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. All the tech at Heathrow T5… Video: Heathrow T5's cutting-edge baggage tech The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project Photos: Heathrow's T5 tech ready for take-off Tech hard at work keeping BA flying. See how the high-tech airport development is shaping up. Video: Heathrow T5's cutting-edge baggage tech
[27 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...
[21 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. See the high-tech transformation over two years…
[12 Feb 2008]
News Around 50 BAA tech staff will transfer to LogicaCMG as part of the deal. Airport group BAA, which owns seven UK airports including Heathrow, is outsourcing its software application management to India with LogicaCMG.
[12 Feb 2008]
Photo Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw exactly how BAA and BA will implement all the technology in T5.
[13 Dec 2007]
Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5.
[27 Jul 2007]
Photo Photo credit: BAA In the bowels of the new building is the baggage handling system which BAA and British Airways are both extremely proud of. T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the...
[13 Jul 2007]
News The British Airport Authority (BAA) will install the infrastructure on selected check-in desks around the airport. BAA will use the trial to see how the system compares to the current system of barcode scanning in terms of keeping track of bags.
[09 Jul 2007]
News Richard Rundle, IT director, BAA More than half (seven) of silicon.com's CIO Jury IT user panel said tech isn't viewed as the biggest area of risk to their organisation on the overall enterprise risk 'heat map'.
[05 Jul 2007]
Photo Many of those on the CIO50 attended the launch, including the CIOs of Associated Newspapers, Atkins, Avis Europe, BAA, Betfair, British Energy, Carphone Warehouse, Corus, LCH Clearnet, Norwich Union, Siemens and the UK government.
[13 Jun 2007]
CIO Profile BAA was bought by Spanish construction business Ferrovial for £10.3bn last year and IT director Richard Rundle's challenges under the new owners are to help simplify the business, deliver higher levels of service and security to passengers...
[06 Jun 2007]
News Richard Rundle, IT director at airport operator BAA, added: "Our infrastructure and our applications - both legacy and new - have been re-engineered to ensure all employees can work from home whilst ensuring our environment remains secure.
[18 May 2007]
Photo BAA had to deploy an environmental relocation team to divert two rivers before building work could begin. March 2006: silicon.com's Jo Best went along to our local Wagamama to check out how the restaurant is using tech to speed up their service.
[20 Dec 2006]
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