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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
Comment Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. I'm surprised BAA didn't take a leaf out of the rail industry's book. One bright spot - the data commissioner told BAA exactly what they...
[03 Apr 2008]
News He added that BA and BAA remain "confident that these early difficulties can be overcome" and the terminal will be "highly valued by customers and our staff in the near future and for many years to come".
[31 Mar 2008]
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better.
[28 Mar 2008]
Round-Up BAA, the owner of Heathrow, said yesterday there was a "minor problem with log-ons of the baggage system which affected the baggage on some outgoing flights". For starters the newly opened facility had problems with the baggage system, which led to...
[28 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the most technologically advanced airport terminals in the...
[27 Mar 2008]
News In the meantime, BAA will open the new Terminal 5 using photographic identification technology already in place. A statement from BAA, which operates Heathrow, said the introduction of fingerprinting technology would be "temporarily delayed...
[26 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...
[21 Feb 2008]
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. This is one of the 96 bag drop points air travellers will be...
[12 Feb 2008]
News A spokeswoman for BAA said: "It allows domestic passengers to take advantage of the larger international lounge. Travellers waiting to board UK-bound flights will now be able to access the larger international departure lounge at Terminal One...
[08 Feb 2008]
Photo Photo credit: BAA Jointly developed by the BAA and BA, T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw exactly how BAA and BA will implement all the technology in T5.
[13 Dec 2007]
Photo Jointly developed by the BAA and British Airways (BA), T5 is due to open on 27 March 2008.silicon.com got a behind-the-scenes look at this five-year project. We also saw how exactly BAA and BA will implement all the technology in T5.
[27 Jul 2007]
Photo The CCTV system, for example, was trialled at Stansted - another BAA airport - and Heathrow's Terminal 1. Photo credit: BAA Nick Gaines, BAA business-critical systems director, explained that whatever was built needed to be integrated back into the...
[17 Jul 2007]
Photo Photo credit: BAA T5 has been jointly developed by BAA - which runs the airport - and British Airways which will become the sole airline operating out of T5.silicon.com went along to see how the final preparations are going and to see how...
[13 Jul 2007]
CIO Profile BAA was bought by Spanish construction business Ferrovial for £10.3bn last year and IT director Richard Rundle's challenges under the new owners are to help simplify the business, deliver higher levels of service and security to passengers...
[06 Jun 2007]
CIO Profile Execution and delivery against challenging deadlines has been a feature of Andy Hooper's career, most notably in his last role on BAA's Terminal 5 construction project at Heathrow Airport where missing milestone target dates for the deployment of...
[06 Jun 2007]
Photo BAA had to deploy an environmental relocation team to divert two rivers before building work could begin. See what the building of a new airport terminal involves in our here. February 2006: silicon.com's Dan Ilett ventured west from Silicon Towers...
[20 Dec 2006]
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