becky roberts
RSS becky robertsSort by: Relevance | Date
The top 10 peeves of a support tech
White Paper Check out these scenarios from veteran IT pro Becky Roberts and see if her list of annoyances matches yours. If you've spent even a little time in the tech support biz, you're bound to have a list of... [25 May 2006]
Best of the blocked: Which e-mail attachments are on your hit list?
White Paper In an effort to determine just how serious the problem had become for her organization, IT pro Becky Roberts began to siphon off e-mails with certain types of attachments to see exactly what was coming... [23 May 2006]
10+ user complaints about IT support
White Paper But it helps to take a step back occasionally and consider the situation from the user's perspective, and that's what Becky Roberts has done. Being a support pro can entail a fairly high level of... [19 May 2006]
Twelve qualities of successful support techs
White Paper IT pro Becky Roberts shares 12 attributes she thinks are the real measure of a good candidate for a support tech position. The key to effectively handling the role of support tech may involve attitude... [19 May 2006]
Solutions to the top ten peeves of a support tech
White Paper But IT pro Becky Roberts--who recently shared her top ten peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. It's easy to fall into a pattern of... [19 May 2006]
Five things support pros should take care of before leaving on vacation
White Paper IT pro Becky Roberts found a way to achieve a little peace of mind by creating a short checklist of critical items to address before heading out on vacation. You're about ready to hit the door for that... [19 May 2006]
10 New Year's resolutions for support techs
White Paper To kick off TechRepublic's look at New Year's resolutions for IT professionals, veteran tech Becky Roberts is sharing some of her aspirations for next year. No point waiting until the champagne starts... [18 May 2006]
24 key career links for IT professionals
White Paper IT pro Becky Roberts has revamped our ever-popular (but a little long in the tooth) listing of the most informative IT career sites on the Web. Whether you're looking for salary information, career... [17 May 2006]
10 things you should do before letting users take their laptops out the door
White Paper IT pro Becky Roberts put together a checklist of steps she likes to follow with her mobile users to make sure they have the equipment they need, they know how to use it, and they know how to protect it. [16 May 2006]
101 uses for canned air: The complete list
White Paper IT pro Becky Roberts recently came up with a list of 26 creative uses for the humble product known as canned air. Falling a little short of the '101 uses' target, she challenged her peers to contribute... [16 May 2006]
The worst foods to eat over a keyboard (and the best ways to clean up the mess)
White Paper Not surprisingly, some types of food are more debris-prone than others, and IT pro Becky Roberts has identified some of the worst offenders. We caution our users about the consequences of snacking while... [16 May 2006]
Top 10 signs you're getting burned out on your support tech job
White Paper Becky Roberts put together this slightly skewed list of symptoms to watch out for. IT pro Becky Roberts knows what it's like to get a little maxed out on the job, and... [15 May 2006]
