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Increase First Contact Resolution: The Key to Superior Support
White Paper Unfortunately, SSPA benchmarks also show that first contact resolution is declining, down from 54% to 46% in the last 3 years. Ragsdale make a business case for... [08 Sep 2008]
Increase First Contact Resolution: The Key to Superior Support
Unfortunately, SSPA benchmarks also show that first contact resolution is declining, down from 54% to 46% in the last 3 years. Ragsdale make a business case for... [08 Sep 2008]
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