best practice iec
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ITIL v2 to v3 - is it worth it?
White Paper V3 has prompted IT organisations to look at existing processes, ITIL maturity and future strategic plans, including ISO/IEC 20000 accreditation. ITIL has become the most widely adopted Best Practice framework for ITSM. [11 Aug 2008]
ITIL v3 and the Evolution of Service Management
White Paper CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right now. ITIL v3 has just been refreshed to reflect current best practice for service management. What does all of this mean? [05 Feb 2008]
A New Standard in Software Asset Management: The Benefits and Implications of ISO/IEC 19770
White Paper Since its initial introduction in May 2006, the ISO/IEC 19770 standard for software asset management is attracting much of this attention, and for good reason. ISO/IEC 19770 promises to be the most comprehensive framework of its kind. [26 Nov 2007]
