best practice infra
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Fujitsu Australia Improves Efficiency and Enhances Client Service With Standardized Approach to Customer Support
White Paper Once it had developed an organization-wide support process, Fujitsu Australia evaluated solutions from Clarify, Infra, and Peregrine before selecting Remedy. As a leader in infrastructure services, Fujitsu Australia wanted to promote best-practice... [03 Jul 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT service management and improve IT support for the university's 3500 staff and 32,000 students. [10 Apr 2008]
Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice
White Paper Infra's easy integration with key systems enabled LexisNexis Butterworths to populate a single Configuration Management database quickly and easily with user information automatically imported from Active Directory and asset information from LANDesk. [01 Nov 2006]
Infra Case Study: Country Energy
White Paper Infra's Internet built architecture gives Country Energy flexibility and maximum efficiency from valuable IT resources, delivering service management within best practice standards. The Infra 100% Web application provided a perfect fit for Country... [14 Mar 2006]
The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise
White Paper The Commonwealth Bank achieved this with a 'people, process and technology' approach: specifically by consolidating support operations, implementing a best practice methodology (Six Sigma), and using the infraEnterprise software to put it into... [09 Mar 2006]
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