best practice it service management
Courts to save millions with streamlined tech
News The 'CJ Know-How' system should help deliver "real savings" to the billions of pounds it costs to administer criminal justice in England and Wales, according to the CEO of the Crown Prosecution Service (CPS) Peter Lewis. [17 Jul 2008]
One of the World's Leading Financial Custody Solution Providers Turns to BMC Software for Best-Practice IT Service Management
White Paper The company needed a Service Management solution to help comply with regulatory and best-practice requirements and to support varied business processes, such as product release and implementation. After extensive competitive analysis, Information... [11 Jul 2008]
Wait-Time Analysis: A New Best Practice for Performance Management
White Paper Using the principles of Wait-Time analysis described in this white paper, DBAs, developers and application owners can align their efforts with the service levels desired by their IT customers. Wait-Time analysis is a new approach to application and... [08 Jul 2008]
Taking You Beyond ITIL BS15000 - The New Certification
White Paper BS15000 is not a competitor, but instead a vital and necessary formalization of the key elements of IT Service Management Best Practice. It has been written by industry experts, many of whom are directly involved in the development and maintenance... [03 Jul 2008]
IT Service Management: An Overview
White Paper The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). It also explains how ProActive can assist IT service... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To support its growth strategy, EFW needed a comprehensive IT management solution that could ensure IT governance and compliance, improve infrastructure and service optimization and security management. [02 Jul 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper At the same time, the company needed to maintain its compliance with international best practice standards to ensure customers receive a quality service. The new ITIL framework is supported by a service and infrastructure optimization management... [02 Jul 2008]
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
White Paper To improve systems availability and support standards, Econoinvest has adopted the ITIL best practice framework and created a centralized platform for Problem & Incident Management based on a CA solution. [02 Jul 2008]
Nationwide hands network reins to BT
News The deal should result in lower cost of ownership through the use of industry best practice and service level agreements. Nationwide Building Society has signed a seven-year £160m deal with BT to outsource the management of its networked IT services. [30 Jun 2008]
Female CIOs break through glass ceiling
Comment Ailsa Beaton, director of information services at the Metropolitan Police Service, sits on the management board reporting to the Commissioner and is responsible for an IT budget of £300m per year. The dearth of women in IT isn't also just a UK... [11 Jun 2008]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper ITIL V3 defines it as "The ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts. So what does ITIL V3 have to do with BSM (Business Service Management)? BSM is now an ITIL best practice. [31 May 2008]
Time to bin ID cards?
News Opponents questioned whether the complex £2bn system has any chance of being run effectively or competitively when the Identity and Passport Service (IPS) has just five companies left to choose from and five parts of the contract to fill. [23 May 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT... [10 Apr 2008]
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