best practice it service
Courts to save millions with streamlined tech
News The 'CJ Know-How' system should help deliver "real savings" to the billions of pounds it costs to administer criminal justice in England and Wales, according to the CEO of the Crown Prosecution Service (CPS) Peter Lewis. [17 Jul 2008]
Photos: How to destroy your hard drive
Photo Of course, every security professional knows that it's also recommended practice to wipe your hard drive using one of these bad boys: a degausser. Military and security service personnel wanting to avoid information getting into the wrong hands are... [17 Jul 2008]
One of the World's Leading Financial Custody Solution Providers Turns to BMC Software for Best-Practice IT Service Management
White Paper The company needed a Service Management solution to help comply with regulatory and best-practice requirements and to support varied business processes, such as product release and implementation. After extensive competitive analysis, Information... [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Wait-Time Analysis: A New Best Practice for Performance Management
White Paper Using the principles of Wait-Time analysis described in this white paper, DBAs, developers and application owners can align their efforts with the service levels desired by their IT customers. Wait-Time analysis is a new approach to application and... [08 Jul 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Discover strategies that every IT help desk should practice for improved IT service... [05 Jul 2008]
Taking You Beyond ITIL BS15000 - The New Certification
White Paper BS15000 is not a competitor, but instead a vital and necessary formalization of the key elements of IT Service Management Best Practice. It has been written by industry experts, many of whom are directly involved in the development and maintenance... [03 Jul 2008]
IT Service Management: An Overview
White Paper The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). It also explains how ProActive can assist IT service... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. [03 Jul 2008]
An Overview of the Guide to Service Level Agreements
White Paper The material presented here is a compilation of experiences described by participants of the Best Practice Committee's Service Level Agreements team. The Guide to Service Level Agreements produced by members of the Application Service Provider... [03 Jul 2008]
Best Practice Guide for Securing Windows Server Active Directory Installations
White Paper This paper assists IT professionals who participate in security planning for an Active Directory service deployment and who are running a secure Active Directory operation. The paper discusses the elements of a comprehensive plan for Active... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To support its growth strategy, EFW needed a comprehensive IT management solution that could ensure IT governance and compliance, improve infrastructure and service optimization and security management. [02 Jul 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper At the same time, the company needed to maintain its compliance with international best practice standards to ensure customers receive a quality service. The new ITIL framework is supported by a service and infrastructure optimization management... [02 Jul 2008]
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
White Paper To maintain its reputation, Econoinvest needs to continue to provide an excellent service to all its customers - despite extensive growth. To improve systems availability and support standards, Econoinvest has adopted the ITIL best practice... [02 Jul 2008]
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