bpo business process
Infosys posts strong Q2 results
News Indian trade body the National Association of Software and Service Companies (Nasscom) warned in September that the continuing "turmoil" in the US financial markets would be likely to have a negative effect on Indian... [13 Oct 2008]
$505m deal sees TCS swallow Citi's BPO
News Outsourcing giant TCS has snapped up Citi's BPO unit in a $505m deal. According to TCS COO, N Chandrasekaran, the deal will allow the company to expand its offerings to large financial services companies and allow the... [09 Oct 2008]
Indian outsourcers haemorrhaging staff
News Attrition rates in the country's business process outsourcing (BPO) industry are about eight per cent higher than the national average, according to a report by global consulting firm... [05 Sep 2008]
Does Obama want the US to be the new India?
Comment Initially starting with IT processes, business process outsourcing (BPO) soon proved successful and has accounted for the majority of large-scale bank outsourcing in the past 10 years.... [02 Sep 2008]
Business Performance Management: Merging Business Optimization With IT Optimization
White Paper This white paper explains how Business Service Management (BSM) is really a special case of Business Process Optimization (BPO) - one that is applied specifically to the... [02 Sep 2008]
Aviva strikes $1bn BPO deal
News WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses under the new deal. The world's fifth... [11 Jul 2008]
Diversified Information Technologies Delivers $4 Million Customer Savings With FormWare and InputAccel
White Paper Diversified Information Technologies, Inc.is a Business Process Outsourcing (BPO) firm based in Scranton, Pennsylvania. The company needed policyholder files and claims documents that... [25 Jun 2008]
Global BPO market to hit $450bn by 2012
News The business process outsourcing (BPO) market is forecast to hit $450bn by 2012. BPO total contract value grew across all major regions worldwide in 2007, fostered by... [16 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service... [31 May 2008]
Assessing the Role of IT in BPO Success: 2008 Market Study Update
White Paper Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. The BPO sourcing process... [21 May 2008]
Assessing the Role of Enterprise Software Applications in BPO
White Paper G2000 organizations undertaking Business Process Outsourcing (BPO) efforts have a variety of factors to consider when developing and implementing a strategy and plan of action. Some... [21 May 2008]
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
White Paper They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the underlying IT applications and systems. The original market... [21 May 2008]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and... [21 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the... [15 May 2008]
Job boom: Indian outsourcing braced for eight million more
News Minor cities in India will snap up about two million of these jobs, according to a report of India's top 50 cities for IT and business process outsourcing (ITO and BPO) by industry... [06 May 2008]
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