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Oil Company Improves Branch Office Infrastructure With Server Virtualization

whitepaper Branch locations often managed their own servers, but space constraints and limited power supplies in remote areas restricted expansion. Caspian Pipeline Consortium (CPC) runs an oil pipeline system that extends between Kazakhstan and Russia's...

Tags: application servers

[15 May 2008]

Judicial Authority Saves $2 Million With Centralized IT Management Tools

whitepaper Previously, the ministry worked with operating systems, messaging engines, and tape libraries distributed across 180 branch offices. Because new deployments at each branch depended on the capabilities of local technicians, the quality of IT...

Tags: application servers

[15 May 2008]

Cisco Unified CallManager Interoperability With Microsoft LCS 2005 and Office Communicator

whitepaper MOC supports Instant Messaging (IM) and can interwork with Private Branch eXchanges (PBXs) and IP-based unified communications solutions, including Cisco Unified CallManager. As part of the introduction of Microsoft Live Communication Server (LCS...

Tags: voip - ip telephony

[15 May 2008]

Psomas Achieves Global Work-Sharing and Accelerates the Mobile Worker

whitepaper Says Erik Durand, Director of Information Technology at Psomas, "Results (with Steelhead appliances) were pretty dramatic in our branch offices. This case study describes how Psomas, a leading global consulting engineering firm, implemented...

Tags: lan - wan standards

[15 May 2008]

Global Media Company Expects 95 Percent Consolidation of File Server Backups

whitepaper A major media company with nearly 150 offices worldwide was experiencing data management problems at its remote branch locations. The lack of standardized hardware and software at these offices made data backup and recovery difficult to support.

Tags: monitoring systems

[14 May 2008]

Turkish Bank With 437 Branches Centralizes Windows Server System Infrastructure Management

whitepaper MOM agents are installed on some 800 computers, including most servers in the data center and all of the computers serving the bank's more than 400 branch offices. One of the largest private banks in Turkey - with assets of U.S.billion - Garanti...

Tags: monitoring systems

[14 May 2008]

Enterprise Data Center Wide Area Application Services (WAAS) Design Guide

whitepaper WAAS provides application delivery, acceleration, WAN optimization, and local service solutions for an enterprise branch to optimize performance of any TCP-based application in a WAN or MAN environment.

Tags: data center

[11 May 2008]

Met Office forecasts blue skies for green IT

News Meanwhile staff share three printers between about 100 people, are encouraged to turn off the HQ's 1,900 PCs out-of-hours and have three video-conferencing rooms to link them to 60 branch offices over ISDN.

Tags: met office, energy, green it

[09 May 2008]

IP Telephony: Accurately measuring the total cost of ownership in a branch environment

whitepaper It also provides case studies of organizations who have documented savings from implementing various Avaya branch solutions. This paper provides a methodology for analyzing different VoIP vendor's solutions so that they have a complete view of...

Tags: voip - ip telephony, locations, employees, location

[05 May 2008]

The Total Economic Impact of Avaya IP Telephony Solutions within a Branch Environment

whitepaper Read this Forrester Research composite multi-company case study on the Total Economic Impact of Avaya IPT Branch Solutions for an illustration of the financial impact of moving towards IP Telephony within a branch environment.

Tags: voip - ip telephony

[05 May 2008]

Empowering Greater Branch Productivity with Distributed Communications

whitepaper The branch office is undergoing a transformation for many companies. In organizations in verticals such as retail and financial services, branch strategies are critical to a company's success. Read this Yankee Group report, which defines this type...

Tags: customer support services

[05 May 2008]

Hearing a New Voice in Banking: The Branch Gets Personal

whitepaper This Avaya white paper explains how "Intelligent Communications" enables today's banks to: Generate more revenue Improve employee productivity Deliver satisfying customer experiences Download the paper to learn more about Intelligent Communications...

Tags: customer support services

[05 May 2008]

IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

whitepaper IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost-effectively extend your contact center to locations anywhere around the world -- from regional satellite and branch offices to offshore...

Tags: communications software, contact, customer service,

[05 May 2008]

Write Effective Business Letters

whitepaper Very few customers ever see the home office or a branch office; this is often true even of small businesses. Despite constantly improving forms of communication such as e-mail, the business letter still exerts enormous influence and deserves one's...

Tags: business management

[03 May 2008]

Quocirca's Straight Talking: Just how distributed is your business?

Comment But to get an objective measure of how distributed a business is can be tricky and requires looking at branch networks, remote-mobile enablement and external interaction. Most businesses still operate with a single HQ and branch offices but today...

Tags: distributed working, networks

[24 Apr 2008]

Raiffeisen Bank Uses New Technology to Stay Close to Their Customers

whitepaper In the course of running the business, each branch had acquired two servers. The company wanted to reduce costs and provide better customer service by consolidating these to one server per branch. After thoroughly testing the possible solutions...

Tags: customer support services

[24 Apr 2008]

Indonesian Bank Champions Platform for the Future, Bolsters Branch Office Security

whitepaper Restricted by physical security concerns and the high cost of bandwidth, BCA relied on Novell servers to authenticate users at branch offices. By deploying the new feature in Windows Server 2008 Enterprise, Read-Only Domain Controller, BCA has...

Tags: application servers

[14 Apr 2008]

Find out how to "Wow" the customer while managing costs

whitepaper You'll explore the return on investment of independent branch offices. Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend?

Tags: customer support services, bank, financial institutions, harder

[14 Apr 2008]

How to Ensure Reliable WAN Optimization

whitepaper Application acceleration, branch IT consolidation, and WAN bandwidth expense reduction. The benefits of using WAN optimization are straight forward. However, selecting the best WAN optimization solution can be a daunting challenge, given the fact...

Tags: wide area networks (wan)

[14 Apr 2008]

TechNet Webcast: Common Deployment Scenarios With ISA Server 2004 - Level 300

whitepaper Setting up a DMZ, VPN and branch office have never been easier. The attendee of this webcast will learn how Internet Security and Acceleration (ISA) Server 2004 brings new levels of simplicity, power, and versatility to network security...

Tags: network security

[12 Apr 2008]

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