bugbear
RSS bugbearBT tops terrible customer service poll
News Another significant bugbear is customers having to repeat themselves as they are being passed around several call centre staff. Telecoms companies may tell us it's good to talk but they seem to be struck dumb when it... [30 Jun 2009]
iPhone has no place in business say CIOs
News Meanwhile Dr Ben Booth, global chief technology officer for Ipsos, believes security is still a bugbear. The Apple iPhone may have got a makeover last week but it's not enough to convince CIOs the device has a place in... [16 Jun 2009]
The future of climate change is in Linux's hands
Case Study Storage too has proved a bugbear for the climate researchers, with data retrieval usually a matter of minutes - but occasionally seeing scientists wait for hours for information. A scientific project that will help... [08 Dec 2008]
£34m shelled out calling ISP tech support
News The survey of around 11,000 broadband customers found technical support is the main bugbear, with just 49 per cent of users saying they are satisfied - down 11 per cent on March 2006. UK broadband customers are... [17 Aug 2007]
The Weekly Round-Up: 25.05.07
Round-Up Hidden delivery charges are apparently our biggest bugbear as consumers. If, like the Round-Up, you always used to get a copy of the Guinness Book of Records from your uncle and auntie at Christmas time you will have a... [25 May 2007]
SIP: The way forward for VoIP?
News The bugbear of application interoperability will need to be worked out - as will compatibility with legacy systems - if the enterprise market is to be won over. SIP (session initiation protocol) has become the new... [22 Feb 2006]
Pirates won't stop film downloading being $977m industry
News Hardcopy piracy will still be the bugbear of the industry though, with $3.5bn being lost last year to pirates and that figure expected to top $4.5bn by 2010. While the MPAA announces its latest wave of action, a new... [31 Jan 2005]
Spam? It's enough to make you switch ISPs
News Spam is becoming such a bugbear for internet users they're now prepared to swap their ISP to get away from the nuisance of junk mail. According to research from analyst house Gartner, given the choice between two ISPs of... [09 Jun 2004]
Windows XP Service Pack 2: What you'll get and when you'll get it
News Neglecting to reboot a machine after installing a patch is one bugbear - it leaves users thinking they're patched and leaving their machine wide open as ever. Microsoft has been showing off its Service Pack 2 offering... [13 May 2004]
Call centre waiting times: Blame the technology
News It's not the only bugbear that agents have with switching between multiple applications. Call centre dead air - those few silent seconds or minutes while an agent digs around to find your details - could be down to... [09 Feb 2004]
Amsterdam cops bust 419 ring, arrest 52
News The scam, which often originates in Nigeria, has been a bugbear to its political establishment and has prompted promises to crackdown on the fraudsters from the Nigerian authorities. A ring of alleged 419 scammers got... [30 Jan 2004]
Boardroom Despatches: Process - no substitute for creativity
Comment My biggest bugbear is benchmarking. Is throwing away the manual the answer? In the field of technology we have become process junkies. In fact I believe critical qualities - most notably creativity and innovation - have... [13 Jan 2004]
Spam and data protection: know the law and take precautions
Comment The directive applies across the whole spectrum of electronic communications - from phone and fax to email and SMS - but just how much of the new law will keep the spammers at bay and how much is designed to convince consumers that... [10 Dec 2003]
Oftel complaints stats bad news for 3, BT, Vodafone
News On the internet side, customers most often aired their grievances to Oftel over billing - but the second biggest bugbear dogging web users was a sporadic or non-existent broadband connection, followed again by companies... [20 Nov 2003]
Are virus writers resting on their laurels?
News Bugbear.B 1.6 per cent Despite a new virus, Mimail.C, hitting inboxes worldwide over the last few days, the virus chart, detailing the most prevalent viruses during October shows very little variation in the worms which... [03 Nov 2003]
