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BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets
White Paper BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and... [18 Dec 2007]
Rollins rolls out of Dell
News Rollins was brought into Dell in 1996 from management consulting firm Bain & Co as an experienced business veteran tasked with helping Dell grow the company he founded in his dorm room. Dell had stood by Rollins throughout 2006, when some financial... [01 Feb 2007]
Kumar admits guilt in CA fraud scandal
News Kumar and Richards admitted to fraudulent business practices, specifically back-dating business contracts to inflate profits and meet financial analysts' expectations, which resulted in misstating CA's revenues by more than $2bn. [25 Apr 2006]
Gartner: SOX is boosting IT spend
News Gartner analysts said IT organisations should work with financial, legal and business operations to manage operational risks. The compliance-related IT expenses mainly go into services focused on consulting, audits, process management and workflow... [16 Dec 2005]
Oracle Case Study: NASDAQ
White Paper Oracle Consulting implemented NASDAQ's market data server, providing complex ad hoc query capabilities, standard reporting and near real-time data access for executives, business analysts, marketing managers and other end users. [08 Nov 2005]
Big Blue sees big bounce
News As he has previously, Loughridge singled out the rapid growth of IBM's Business Performance Transformation Services, the company's high-end consulting and outsourcing services, which grew more than 25 per cent. [19 Jul 2005]
Can new Siebel CEO turn it around?
News Shaheen was chief executive at management consulting firm Andersen Consulting, which later became Accenture, before moving on to now-defunct online grocer Webvan. Siebel is a turnaround situation, and the guys who were successful in a growth... [14 Apr 2005]
Siebel replaces CEO Lawrie after less than a year
News Analysts noted that a new CEO may not necessarily mean a brighter future for Siebel. Shaheen has served as chief executive at Webvan, the now defunct online grocer, and at Andersen Consulting, which has been renamed Accenture. [13 Apr 2005]
IBM to buy Ascential for $1.1bn
News During a conference call with investment analysts, executives at Ascential said the companies intend to combine their existing product lines, which they described as complementary. Some financial analysts question the valuation of the deal. [14 Mar 2005]
Delayed upgrades to drive IT pay boost in 2005
News IT jobs most resistant to being outsourced over the next year are predicted to be network architects; integrators; security forensics and auditing; enterprise data management; business analysts; project managers; and CRM professionals. [03 Dec 2004]
Acronym soup: The fate of ERM, SRM... and more
Comment When the CRM, or customer relationship management, market was in its heyday, enthusiastic vendors and analysts proclaimed 'relationship management' as an axiom set to revolutionise the way companies dealt with their suppliers, partners and employees. [08 Sep 2004]
Linux services and apps are now mainstream, say analysts
News At this stage, several public-sector units are at the consulting phase. Business services supporting Linux and open-source applications have attained mainstream status in Western Europe, according to a new report from IDC. [12 Jul 2004]
Analyst wants HP to split
News Milunovich delivered the unsolicited advice in a Merrill Lynch research note published on Monday, a day before HP holds a meeting with securities analysts in San Jose. HP is being squeezed between Dell, which undercuts competitors on price, and IBM... [08 Jun 2004]
Analysts defend '3.3 million jobs to go offshore' claim
News A number of analysts and business groups have disputed this view. The conclusions did not surprise Tom Weakland, a managing partner at consulting firm DiamondCluster International, which also has studied offshore outsourcing. [18 May 2004]
Microsoft keen to think small
News Some analysts view Microsoft as a growing threat to rival small-business software vendors, including SAP, Salesforce.com and Oracle, which are also hoping to cash in on a projected upswing in information technology spending. [18 May 2004]
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