business process outsourcing global
Aviva strikes $1bn BPO deal
News The world's fifth largest insurance group, owner of Norwich Union, struck an eight-year deal with Indian outsourcer WNS Global Services to run its business process outsourcing operations. More on outsourcing… Gov't stung by 'rip-off... [11 Jul 2008]
Offshore Exploration: Discovering New Solutions for Business Process Outsourcing
White Paper This white paper focuses on the importance of outsourcing services. Collaborating with the right global BPO partner, one with strong offshore capabilities will allow companies to seize opportunities, fend off competitive challenges, and raise their... [03 Jul 2008]
Solid Data Case Study: Integrator B
White Paper Integrator B is a diversified global provider of system integration, turnkey solutions, and business process outsourcing. Integrator B's ability to deliver many messaging services hinges on the update and management of a single database "messaging... [03 Jul 2008]
Business Process Outsourcing for Telecom Service Providers
White Paper This white paper brings out the benefits of outsourcing non-core business process elements, infrastructure systems and customer service to proven global outsource organizations with multiple offshore assets. [03 Jul 2008]
Business Process Outsourcing to India
White Paper A growing number of US companies are outsourcing their non-core functions to vendors that deliver the business processes from off-shore locations like India. This white paper talks about India’s position in the global market as a center for... [03 Jul 2008]
Determining Capabilities of IT-enabled Outsourcing Service Providers: A Capability Model And Methods
White Paper In spite of reported problems, more than 30% of the organizations that have already outsourced one business process are actively searching for additional outsourcing opportunities in other areas. Outsourcing service providers can now support... [03 Jul 2008]
Shaping the Future: How Outsourcing Is Being Used to Change the Structure of Financial Services
White Paper This paper looks beyond traditional IT outsourcing and extends into both business process outsourcing and offshoring. It looked at how outsourcing, new business models based on shared services or utility structures, and offshoring will impact the... [03 Jul 2008]
Outsourcing Helps Streamline Critical Contract and Billing Processes
White Paper In parallel, Progeon developed a database with appropriate business rules and user interface screens, trained a team on the reconciliation rules that had been developed, and began the process of reconciling contracts with invoices. [03 Jul 2008]
Global BPO market to hit $450bn by 2012
News The business process outsourcing (BPO) market is forecast to hit $450bn by 2012. The report predicts services such as customer management services, payments and other industry-specific financial sector services, and recruitment process outsourcing... [16 Jun 2008]
How outsourcing saved Zurich's IT
Case Study He warned companies at the start of the outsourcing process to expect revenues and efficiency to initially slump, saying it would take about three years for gains to be realised. Zurich, one of the world's largest insurers, has revealed how... [10 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. [31 May 2008]
EDS customers advised to look for price cuts
News Outsourcing customers could also benefit from the two companies' complementary skill bases and better global coverage, with EDS strong in mainframe capabilities and HP strong in desktop, helpdesk and consulting skills, Compass added. [21 May 2008]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). [21 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the services it offshores. [15 May 2008]
HP seals $13.9bn deal for EDS
News The deal will strengthen HP's services business across the gamut of IT and business process outsourcing sectors, serving a wide range of public and private companies. The buyout will see HP challenge rival IBM at the top of the global outsourcing... [13 May 2008]
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