business service management benefits
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Outsourcing changes are afoot
Comment Enterprises are also moving towards converged networks, and the host of benefits that this convergence brings, including the opportunity to harness VoIP and unified communications and to build on enterprise mobility... [16 Sep 2008]
Yo!Sushi going all IP
Case Study He said: "The main benefits are obviously there's a cost saving over using a conventional outsourced call centre but also the people that work there have a knowledge of our products.Our people work for Yo! [15 Sep 2008]
Fibre era fraught with roadblocks: EC
News Reding said: "We have to ensure that when member states manage their national spectrum, which is a very precious resource, they realise social and economic benefits because their management is efficient,... [04 Sep 2008]
Softential Case Study: Retail Enterprise Business Management
White Paper Softential spent a large amount of time understanding the Retailer's business and then designed and customized its Business Service Management solution, and the... [04 Aug 2008]
Leeds Council puts faith in Microsoft
News The agreement is already delivering benefits with a pilot project underway in the Children's Services department around secure joint working on document and case management files. Microsoft will also act... [28 Jul 2008]
SunTone Certification Strengthens SP's Market Potential
White Paper The business benefits were SunReady Availability Assessment, Service Management Consulting Design and build help desk SunTone certification, Sun training on Sun Fire... [03 Jul 2008]
Candle Corporation Illuminates Its IT Integration Path with DB2
White Paper Candle determined that standardizing on a single database platform would allow the organization and its customers to realize new levels of efficiency and expanded business benefits. Candle implemented... [03 Jul 2008]
Delivering on Service Level Agreements for DB2 Environments
White Paper Learn how VERITAS Database Edition optimizes DB2 performance with technologies such as Quick I/O and Cached Quick I/O while also providing all of the file and volume management benefits of VERITAS... [03 Jul 2008]
Comprehensive, Flexible Backup and Recovery for Relational Databases
White Paper Databases and the data they store and manage are the engines powering a wide range of critical applications: electronic commerce, enterprise resource planning, customer relationship management, supply-chain... [03 Jul 2008]
Implementing a Mobile Enterprise Management Solution
White Paper The benefits of providing mobile and remote employees with access to corporate data are becoming well established. While in the past most handhelds have come into the enterprise through the 'back door' as individual... [03 Jul 2008]
How the Right Customer-Premises Equipment Can Help Service Providers Sell VoIP
White Paper Its unique benefits makes Quintum a powerful business partner for any service provider seeking to take advantage of the convergent communications marketplace that’s poised to expand... [03 Jul 2008]
The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage
White Paper Software-as-a-Service - also referred to as On-Demand represents a breakthrough in technology delivery, serving as a powerful catalyst for improving the economics of business management.... [02 Jul 2008]
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
White Paper Savvy business owners are able to meet these expectations - and reap the benefits of strong customer loyalty and lifelong customer value. Small companies often have the luxury of recognizing their... [11 Jun 2008]
Watch out business - Vista's after you
News Nash says the release of Vista Service Pack 1 has improved Windows security, improved driver support and minimised application compatibility issues, for starters. Microsoft argues that Vista is more secure, reliable, and... [05 Jun 2008]
Derive Substantial Business Benefits From IBM TotalStorage Productivity Center
Help improve storage utilization, performance and service levels for applications IBM TotalStorage Productivity Center provides a single management platform from which an organization can manage storage... [31 May 2008]
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