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The McCue Interview: Nigel Underwood, CIO, DHL
Comment So getting the spare part to the engineer [in the field] is a core logistics process where we need to develop a capability to do that. He says: "In the automotive sector or the technology sector it's not just the... [08 Oct 2008]
Second Life sets techies on stability
News Field Fisher Waterhouse David Naylor, a partner in law firm Field Fisher Waterhouse, which has its own office in Second Life, told silicon.com: "I think over the next year we will continue to see... [15 Sep 2008]
RedPrairie Case Study: Kaplan Early Learning
White Paper Kaplan Early Learning is a leader in the field of early care and education through its publishing and development of curriculum and assessment products. The company needed a Warehouse Management System... [04 Aug 2008]
Microsoft Business Solutions Webcast: What's New in Microsoft Solomon 6.0! Level - 100
White Paper Microsoft Business Solutions-Solomon Release 6.0 offers key improvements to the Foundation, Financial, Payroll, Project Management and Accounting, Field Service,... [04 Aug 2008]
Service Delivery Management
White Paper It is important to understand that this concept includes all aspects of the service supply chain - customer service, asset lifecycle service (including spare parts) and... [03 Jul 2008]
Implementing a Mobile Enterprise Management Solution
White Paper While in the past most handhelds have come into the enterprise through the 'back door' as individual productivity tools, handhelds today are an integral part of critical business initiatives like sales force and... [03 Jul 2008]
Gelco Delivers B-to-B eCommerce Trade Management Solutions
White Paper Together, Gelco solutions provide an innovative approach to immediate, online trade funds payment and tracking; business rules validation; seamless field/headquarters coordination and... [03 Jul 2008]
Leading Food Services Corporation Increases Efficiency with Mobile VPN
White Paper For enterprises with large field sales or service organizations, increasing field worker efficiency and productivity can dramatically enhance revenue. With thousands of sales managers... [30 Jun 2008]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Paper Current Energy wanted to combine robust intercompany accounting functions, its point-of-sale and field-service management solutions, and top-notch business intelligence... [30 Jun 2008]
Claire Hamon
CIO Profile In her spare time Hamon can often be found on the rugby field playing left wing or full back for her local team - a sport she only took up playing a few years ago. Afterwards she put the training into practice when she... [11 Jun 2008]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Paper Current Energy wanted to combine robust intercompany accounting functions, its point-of-sale and field-service management solutions, and top-notch business intelligence... [11 Jun 2008]
Quocirca's Straight Talking: Just how distributed is your business?
Comment Again, businesses have always had field service engineers, sales people and truck drivers who work remotely, but today many of these workers are linked to business processes through... [24 Apr 2008]
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
White Paper Field service visits are very expensive, costing at least a hundred dollars for even the simplest issue, and much more for complex resolutions. Managed service providers wisely avoid... [20 Dec 2007]
BA to roll out email to workers' mobiles
News According to BA manager for employee self-service (ESS), Allen Huish, the email system provided by CommuniGate Systems is part of an initiative that includes replacing a paper-based, pigeonhole system used to notify... [31 Oct 2007]
10 mobile trends: Should you care?
Comment Salesforce and field force automation have long been on CIOs' agendas and the possibility of taking such applications mobile has clear benefits. Nevertheless, as corporate mobility becomes more widespread and devices... [09 Feb 2007]
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