business service management process
IBM TV: IBM WebSphere Application Server "Snow Play" - SOA + Web 2.0 Unite!
White Paper View this overview of IBM's business process management solution--based on service oriented architecture--that can provide the flexibility you need to innovate and win in your marketplace. If you need your business to be flexible and agile, and you... [24 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
BPM Infrastructure Technology and Standards
White Paper A business process management (BPM) infrastructure is a collection of components that work together to support the design and execution of business processes. In this overview, Burton Group Service Director Chris Howard looks at the components of... [17 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Everything from hospital and office cleanliness to vehicle reliability, from IT services to mobile devices, is harmed by such perversity of process. Written on the flight back to London and dispatched via a free wi-fi service in the lounge at... [09 Jul 2008]
BEA Systems Case Study: StarHub
White Paper StarHub selected BEA to build its CSF based on several factors, including its strong Business Process Management (BPM) capabilities. StarHub embarked on a core IT strategy to create a Common Service Framework (CSF) that could support its various IT... [09 Jul 2008]
Converged Services Support Growth Objectives in Latin America
White Paper Altamira currently offers a broad catalog of BEA Tuxedo services capable of supporting any business process required by Telefonica's business units. Telefonica wanted to simplify its existing call accounting chains in accordance with the type of... [08 Jul 2008]
Using BPM to Drive the Growth of a New Company
White Paper TKTA deployed BEA systems for its solution and implemented BEA AquaLogic Business Process Management (BPM) to automate and optimize their most complex and high-volume processes, driving down costs and improving the customer experience. [07 Jul 2008]
The Service Level Management Methodology That Drives SLM Express
White Paper SLM Express is a service level management product for the service delivery space and it supports the various phases of the SLM process. SLM Express also participates in an important and unique role in the total Business Service Management (BSM... [03 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information... [03 Jul 2008]
Aprisma and the IT Infrastructure Library (ITIL)
White Paper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. The main focus of ITIL processes is on IT Service Management. ITIL consists of a set of 11 Processes and 1 Function all working together to... [03 Jul 2008]
Innovate With BEA: Deliver Next-Generation Applications Today
White Paper Three technology paradigms - Service-Oriented Architecture (SOA), Business Process Management (BPM), and Enterprise Social Computing (ESC) - are transforming the way business and IT collaborate to design and differentiate their business. [02 Jul 2008]
A Subsidiary of a Large Mobile Telecommunications Corporation Needed to Capture Complex Business Processes to Enhance Employee Collaboration and Knowledge Sharing
White Paper Because determining the requirements for a workflow process was the main bottleneck, the China Research Lab worked with IBM Global Business Services to capture eight key business processes using role-based business modeling - and they finished... [01 Jul 2008]
2Touch Streamlines Customer Interaction Processes With Avaya and Noetica Solution
White Paper SYNTHESYS is a Customer Interaction Management (CIM) and Predictive Dialer software combining a Service Oriented Architecture (SOA) unified agent front end with a Business Process Management engine. The company also needed to expand its operations... [01 Jul 2008]
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
White Paper Using advanced stochastic optimization algorithms, a combination of Markov Decision Process, Reinforcement Learning and Portfolio Theory, CELM captures and analyzes customer dynamics to model and optimize long-term customer relationships in a way... [01 Jul 2008]
Quocirca's Straight Talking: A game of two halves
Comment This approach needs a complex modelling capability that is flexible and understands the context of the business process it is serving. The Naked CIO: Process not bureaucracy Then, there was an analyst event held alongside TechEd, where Microsoft's... [30 Jun 2008]
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