business service management strategy
RSS business service management strategy
Sort by: Relevance | Date
How Zavvi lost its Virginity
Comment Technologically, the focus will be on integrating store inventory systems with the online business, although it won't necessarily spell the introduction of a 'click and collect service' in the same vein... [09 Oct 2008]
Transforming Business Processes and Streamlining Customer Communications
White Paper It needed to update the systems architecture and develop technology solutions that would add value within the overall business strategy. By implementing a Service-Oriented Architecture... [11 Sep 2008]
Transforming Business Processes and Streamlining Customer Communications
It needed to update the systems architecture and develop technology solutions that would add value within the overall business strategy. By implementing a Service-Oriented Architecture... [11 Sep 2008]
Knowledge Management for Customer Service: Ingredients for Success
White Paper This paper discusses the ingredients of success as it relates to knowledge management strategy, technology, people, and processes. Knowledge management as it applies to customer... [02 Sep 2008]
Managed IP Hosting: Issues and Trends
White Paper To get the most of these IT resources, outsourcing Internet Protocol (IP) operations is becoming an increasingly important management strategy for ensuring high-quality and reliability. Challenges in... [02 Sep 2008]
The Naked CIO: Best backgrounds for CIOs?
Comment They are focused on general business strategy and have a good understanding of what it takes to ensure the company meets its customer obligations. The Naked CIO: Service level... [18 Aug 2008]
The rise and rise of Infor
Comment Infor is also using Progress's technology to help enable its service oriented architecture strategy, which provides the glue to link its various applications so that they can work together and enable all... [06 Aug 2008]
Implementing BSM: Keep the Big Picture in Mind if You Want to Reap the Full Bene?ts
White Paper Forrester has identified the most common stages of a BSM strategy and the varying stages of adoption for each stage and technology: IT asset management; ITIL processes; service-level... [04 Aug 2008]
Address the key implications for compliance management
White Paper This white paper describes how IBM Service Management offers a compliance strategy that's streamlined, automated and repeatable for businesses of any size. It also shows how this... [01 Aug 2008]
Swing Into Business Service Management: Seven Strategies for Enabling IT to Activate the Business
White Paper That involves first identifying why you want to play (or want to implement a BSM strategy). This white paper reviews how IT organizations can become more responsive to business needs, and accelerate the... [29 Jul 2008]
eVerge Takes on the Competition With PeopleSoft ESA for Professional Services
White Paper Using ESA is helping eVerge improve its pricing strategy and profitability margins on consulting projects in this competitive market. A leading provider of consulting services to commercial and public services... [09 Jul 2008]
Meeting the Compliance Challenge With Identity and Access Management
White Paper Organizations must implement a compliance strategy to meet the requirements of multiple current regulations while building a foundation to meet future regulatory challenges. And they must do it in the context of their... [03 Jul 2008]
Interactive Alerting Applications - The Basis of an Effective Business Service Management Strategy
White Paper These processes and applications are responsible for ensuring the company does not suffer severe IT service outages.of the participants identified significant gaps in the existing processes including poor event... [03 Jul 2008]
Implementing Service Level Management: Practical Guidelines for the IT Support Organization
White Paper The primary goal of every IT Service organization should be alignment and support of businesses strategy and objectives. The only way IT Service organizations can continue to hit the... [03 Jul 2008]
Getting Started With ITIL Best Practices: How Remedy IT Service Management for the Enterprise Delivers Out-of-the-Box ITIL Functionality
White Paper In many industries, an organization's IT infrastructure has become a key enabler for business strategy, as well as a source of competitive advantage. The use of Remedy IT Service... [03 Jul 2008]
Keep updated for stories matching business service management strategy via RSS
