business service management value
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Leveraging Information for Innovation and Competitive Advantage
White Paper You need to understand the value of your information and to recognize and act on the importance of information quality. You need to make sure you are leveraging all your relevant information no matter where it... [07 Oct 2008]
IBM follows Microsoft into the cloud
News IBM argued that cloud computing is a way for businesses to draw more value from their existing IT infrastructures, since much of the work is offloaded onto remote servers, but the cloud-computing concept has received... [06 Oct 2008]
Business Service Management - More Than Just Technically Based SLAs
Since the late 1990's, the need for Service Level Agreements (SLA) defining both customer value expectations and network performance parameters have been discussed at length within the industry. For the... [11 Sep 2008]
Business Service Management - More Than Just Technically Based SLAs
White Paper Since the late 1990's, the need for Service Level Agreements (SLA) defining both customer value expectations and network performance parameters have been discussed at length within the industry. For the... [11 Sep 2008]
Transforming Business Processes and Streamlining Customer Communications
White Paper It needed to update the systems architecture and develop technology solutions that would add value within the overall business strategy. By implementing a Service-Oriented Architecture... [11 Sep 2008]
Transforming Business Processes and Streamlining Customer Communications
It needed to update the systems architecture and develop technology solutions that would add value within the overall business strategy. By implementing a Service-Oriented Architecture... [11 Sep 2008]
Ex-BT CEO to head up Alcatel-Lucent
News I am committed to building significant and sustainable value for our shareholders, customers and employees," he said in a statement. He also has deep understanding of the industry trends and customer needs and is fully... [02 Sep 2008]
Benchmarking Study Stage II: Routes to Value: An Actionable Approach to Business Service Management
White Paper You can accelerate IT-business alignment to deliver real business value This complimentary Filigree Research benchmark study from BMC Software analyzes the state of... [02 Sep 2008]
ITIL Best Practices: Maximizing the Business Value of IT - Part II
White Paper Change management and service-level management form a base that enables organization to maximize the business value of IT. This white paper takes all... [02 Sep 2008]
Next-Generation Email Management: New Ways to Create Breakthrough Business Value in the Contact Center and Beyond
White Paper This paper describes seven areas where a robust next-generation email management system can help create breakthrough business value by streamlining processes and increasing productivity... [02 Sep 2008]
Knowledge Management for Customer Service: Ingredients for Success
White Paper Knowledge management as it applies to customer service is a proven approach to maximizing the business value of knowledge within an organization. As enterprises... [02 Sep 2008]
Prisoner data breach firm paid £100m
News The nature of the contract for this service is such that an outturn value is not defined; packages of work are agreed monthly. It adds that the total value of the contract will not be... [22 Aug 2008]
The Naked CIO: Best backgrounds for CIOs?
Comment As much as I respect CIOs from finance I find that all too often they can't shift their focus from cost to value. The Naked CIO: Service level disagreements The frequency of those questions made me... [18 Aug 2008]
Implementing BSM: Keep the Big Picture in Mind if You Want to Reap the Full Bene?ts
White Paper More and more IT organizations are beginning to develop true Business Service Management (BSM) systems by doing two things: Understanding the metrics their business... [04 Aug 2008]
Cheat Sheet: Cloud computing
Cheat Sheet In fact some big name businesses have moved their staff onto this kind of email service due to the flexibility and value it offers compared with traditional computing. There's definitely a market out... [01 Aug 2008]
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