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business service management

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Revealed: Cyber crimefighting successes

News These include an e-learning programme, a self service toolbox allowing access to more internal services, the roll out of Soca's IT network to liaison officers overseas, the first phase of a corporate knowledge management system and the development...

Tags: nhtcu, soca, cyber crime

[15 May 2008]

Barclays banks on offshore

News Speaking at the FT Global Outsourcing and Offshoring Conference, Stiller said: "As Barclays grows globally we require additional capacity to service our clients at scale even for small volume markets.

Tags: offshoring, outsourcing, barclays

[15 May 2008]

Architecture in Practice, Part 7: Scenario 3: Business Process Management and SOA - Realize Flexible Service Connectivity With Different ESBs

whitepaper This installment in the Architecture in practice series focuses on the Business Process Management (BPM) scenario, the third of the SOA scenarios. View Service-Oriented Architecture (SOA) within a software-development life cycle context using the...

Tags: business management

[15 May 2008]

IT Solution Provider Boosts Business With Enhanced Remote Management Capabilities

whitepaper This helps bolster LegendCorp's reputation as a trusted service provider and minimizes the risk of potential problems in customer systems. To provide customers with enhanced IT management, LegendCorp became an early adopter of Microsoft System...

Tags: monitoring systems

[15 May 2008]

Asset Lifecycle Management for Service-Oriented Architectures

whitepaper This paper examines the use of asset lifecycle management practices, tools, and standards in the development of Service-Oriented Architecture (SOA) solutions. Service Oriented Architectures (SOAs) hold great potential for organizations seeking to...

Tags: asset management

[15 May 2008]

Bobby Woolf: A Quick Intro to WebSphere Business Process Management

whitepaper IBM WebSphere Business Process Management is a solution for modeling, assembling, deploying, and managing applications that embody a Service-Oriented Architecture (SOA) and are integrated using an Enterprise Service Bus (ESB).

Tags: business management

[15 May 2008]

2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies

whitepaper This CNET white paper explores the unique concept of 2-layer Business Process Management (BPM) supported by Oracle's Service-Oriented Architecture (SOA) offering, and its successful implementation at ABN AMRO, a global financial services company.

Tags: infrastructure management

[15 May 2008]

IBM TotalStorage Virtual Tape Server Business Continuance Controls, V1.0

whitepaper To better meet those needs, the following aspects of the PtP VTS management algorithms can be tailored by the IBM service representative. For customers who have installed or are considering the installation of a Peer to Peer (PtP) Virtual Tape...

Tags: disaster recovery

[15 May 2008]

IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

whitepaper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional...

Tags: customer support services

[15 May 2008]

SK Communications Supports Global Operations With Centralized Management System

whitepaper To support rapidly expanding global operations and ensure it could respond quickly to business and market changes, SK Communications implemented a business management system based on Oracle E-Business Suite.

Tags: erp

[15 May 2008]

IT Services Firm Enhances Business Offerings With New Managed Services Technology

whitepaper Inc.is a Microsoft Gold Certified Partner that provides business management solutions to midsize organizations, with a focus on implementing Microsoft Dynamics business software. To best provide this service, I.B.I.S.became an early adopter of...

Tags: monitoring systems

[15 May 2008]

IBM and Neighborhood America Ease Dialogue Between Citizens and Government Agencies Restoring the Everglades

whitepaper The IBM-Neighborhood America Public Comment Service, an IBM Software as Services offering backed by IBM e-business hosting, provides one central online resource that allows interested parties to be involved in the planning of eight different major...

Tags: customer support services

[15 May 2008]

Target the Right Customers

whitepaper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not benefit the organization. Even if one has concluded that the product or service...

Tags: sales - marketing

[15 May 2008]

Family Dollar Enables Strategic Business Initiatives With New Store Systems

whitepaper At the heart of the new cash register is Windows Embedded for Point of Service, which provides a stable, secure, multitasking operating system and leverages Family Dollar's investments in Microsoft product and technologies such Systems Management...

Tags: monitoring systems

[15 May 2008]

Oil Company Improves Branch Office Infrastructure With Server Virtualization

whitepaper CPC can easily add more servers without significantly increasing hardware and power consumption, and e-mail service to employees will be more reliable as well. CPC is expanding rapidly and needs to upgrade its IT infrastructure to support business...

Tags: application servers

[15 May 2008]

The Eco-Friendly Data Center

whitepaper Today, not only do storage infrastructure suppliers' manufacturing and service operations have to be eco-friendly, but the information technology that organizations use must also be green. With eco-friendly demands coming in the form of economic...

Tags: data center

[15 May 2008]

Discover How Automated Meter Management and SOA Can Light the Way for Utility Companies: Establishing the Necessary Infrastructure to Maximize Flexibility and Component Reuse

whitepaper Service-Oriented Architecture (SOA) can play a crucial role in helping the utility industry transform itself to become more flexible and more streamlined. Business processes can't see or reuse data or components.

Tags: infrastructure management

[15 May 2008]

Insight and Outlook, Part 11: The Resurgence of the Mainframe - Reassess the Mainframe as the Center of Your Business Management System

whitepaper On the software side, the authors hear about lightweight scripting, high-level languages, distributed application architectures such as Web services and Service-Oriented Architecture (SOA), and so on.

Tags: mainframes

[14 May 2008]

Public Sector Service Achieves 100 Per Cent Uptime for Business Critical Messaging Server

whitepaper The Crown Office and Procurator Fiscal Service (COPFS) in Scotland provides an independent public-prosecution and deaths-investigation service. After reviewing a number of different solutions for monitoring its servers, COPFS implemented Microsoft...

Tags: monitoring systems

[14 May 2008]

Customizing the WebSphere Service Registry and Repository User Interface, Part 1: Learn Service Registry and Repository UI Concepts and Architecture - Understanding the Relationships Between the

whitepaper IBM WebSphere Service Registry and Repository V6 (hereafter referred to as Service Registry and Repository) is an industrial-strength tool that helps one achieve more business value from the Service-Oriented Architecture (SOA) by enabling better...

Tags: web services

[14 May 2008]

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