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Outsourcing: CIOs' tips on getting it right
News He then set about improving Tube Lines' relations with its outsourcers and reviewed the outsourcing contract line by line, replacing technical goals with business service targets. Plumpton decided the... [24 Nov 2009]
Microsoft Online Services Business Value
White Paper Simplified software subscription license management for attractive pricing and a predictable cost.percent availability service-level agreement (SLA) and certified by third-party audit. This hosted... [16 Nov 2009]
Creating and managing value with IBM Tivoli Service Management Center for System z
White Paper Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business... [16 Nov 2009]
Turbulent times call for an agile application foundation.
White Paper A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. It also covers methods to ensure trust, management and security across... [16 Nov 2009]
The Business Case for Desktop Authority Password Self-Service
White Paper Obviously, the ROI for implementing a self-service password reset solution is significant. Simply enabling end-user self service can dramatically reduce costs and increase efficiency. In addition, using... [13 Nov 2009]
LANDesk IT Service Management: Helping IT Become a Service Provider
White Paper Through a concept known as IT Service Management, IT can remove the isolating silos that surround applications and begin automating business workflows and processes. To keep up with... [13 Nov 2009]
ITIL in a Recession
White Paper The service lifecycle approach and ready made business model for service management is a great platform to build excellent services that contribute to economic recovery.... [13 Nov 2009]
Measuring the Value of IT Service Management (ITSM)
White Paper The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide... [13 Nov 2009]
Integrated Governance, Risk and Compliance (iGRC) Approach
White Paper This iGRC approach will assist the USSS with automating the management of internal controls over business processes, application security, and technical infrastructure security. The purpose of this Paper... [13 Nov 2009]
Instant Access to Information: The Return-on-Investment for Information Management Systems
White Paper This white paper offers an overview of Information Management Systems, outlines one Return-on-Investment (ROI) model to help organizations evaluate their current system or to provide a potential solution, and presents... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management... [13 Nov 2009]
Using a Hosted Service for Holistic Email Management
White Paper To meet the demands imposed by regulator,' requirements - while protecting themselves against litigation-related discovery requests and safeguarding their networks against security breaches - organizations are turning to email... [13 Nov 2009]
SLA-Driven Distributed Application Development
White Paper The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and... [12 Nov 2009]
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
White Paper A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service. While always an important part of the... [12 Nov 2009]
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