ca it management
RSS ca it managementIndian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. The company's existing help desk operation was expensive and inefficient, and the IT department was unable to... [18 Jul 2008]
FB Rice & Co Safeguards Patent Data With Improved Business Continuity Capabilities
White Paper The company needed to unify and simplify its approach to IT management. FB Rice turned to CA for its suite of Recovery Management, Service Availability Management and Security Information Management solutions. [05 Jul 2008]
Embarq Corporation to Cut Product Development Time by 30 Percent With Improved IT Governance
White Paper To achieve this goal, EMBARQ implemented the CA Project & Portfolio Management solution to improve IT governance and mitigate the risks associated with complex IT projects. With technology playing a key role in the company's new offerings, they... [03 Jul 2008]
County of Santa Clara Improves the Quality of Social Services With Simplified IT Management
White Paper To ensure its IT services can withstand public scrutiny, the agency uses CA Incident & Problem Management and Service Availability Management solutions to efficiently respond to 3,500 incidents and requests per month. [03 Jul 2008]
China's Largest Bank Protects Competitive Advantage Through Simplified and Secure IT Management
White Paper To help simplify IT support and improve service levels at its Xinjiang branch, CCB has rolled out a Business Service Management solution that automates security, incident, problem, identity and access management as well as workload automation and... [03 Jul 2008]
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation
White Paper Fujitsu deployed CA for its solution, by using CA's IT infrastructure management products, their customers can access all relevant IT management data through a single central console and ensure service availability across complex, diverse IT... [02 Jul 2008]
West Corporation Improves Cost Control and Competitive Advantage With Optimized IT
White Paper CA's integrated approach to enterprise IT management has enabled them to improve their overall business performance and agility. To ensure the agility and responsiveness of these systems, which includes 6,000 servers, they needed to find an... [02 Jul 2008]
Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Paper To create a centralized platform for managing both its internal and customers IT environments, Leapfrog has adopted CA's Enterprise IT Management (EITM) strategy. Leapfrog Services provides outsourced and managed IT and network services, its... [02 Jul 2008]
EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To support its growth strategy, EFW needed a comprehensive IT management solution that could ensure IT governance and compliance, improve infrastructure and service optimization and security management. [02 Jul 2008]
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
White Paper After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT... [02 Jul 2008]
Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management
White Paper Canon simplified and centralized IT management by adopting an integrated Enterprise IT Management approach from CA. Support and sales staff alike are reliant on the availability of Canon's IT infrastructure to deliver these services, which means... [02 Jul 2008]
Network Management Solution Enables Siemens Enterprise Communications to Increase Customer Offerings and Revenue
White Paper When SEC wanted to expand its network management offering in Brazil, it needed to ensure it could meet the service levels demanded of customers while at the same time keeping operating costs low. To enable round-the-clock monitoring and management... [02 Jul 2008]
Zions Management Services Company Delivers More Reliable Customer Service and Improves Operational Ef?ciency
White Paper The company deployed CA for its solution, by freeing up 40 person-days a year and increasing IT availability, Zions Management Services Company can focus on delivering excellent customer service and developing its business. [02 Jul 2008]
Munich Airport Manages Soaring Growth and Keeps Over 28.6 Million Travelers Traveling Every Year With the Help of Effective IT Management
White Paper The Airport needed a failure-proof system to manage all of their business critical IT systems and processes and chose CA's Service Availability Management Solution to secure, automate and optimize their entire IT infrastructure. [02 Jul 2008]
Employment Services Firm Reduces Operational Complexity and Costs With
White Paper To ensure that all its global offices were complying with the new IT processes, Manpower deployed a project and portfolio management solution from CA. Manpower is one of the world's leading employment services providers, helping more than 400,000... [02 Jul 2008]
