ca itil best practices
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EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To help meet these objectives and extend the company's best-practice approach to IT, EFW chose to adopt the ITIL best practices. Using CA's Availability Management solution, EFW is able to ensure continuity of access to its business critical systems. [02 Jul 2008]
Delivering ITIL Best Practices Through Unicenter ServicePlus
White Paper While CA provides a number of solutions to support the implementation of ITIL-based best practices in every area of service and security management, this paper focuses on the ITIL support offered by the Unicenter ServicePlus suite of solutions... [10 Apr 2008]
Controlling Costs With Service Management Best Practices
White Paper Best practices in service management operations, especially standards such as those found in ITIL, are having positive effects in improving IT customer support and improving business bottom lines. Join Senior IDC analyst, Fred Broussard as he... [10 Apr 2008]
Delivering Best Practices for Complex IT Environments
White Paper CA solutions offer the flexibility to help organizations implement ITIL, BS15000 and ISO 17799 practices to manage their eBusiness IT services efficiently and cost effectively. The leading standards in this area are ITIL, BS15000 and ISO 17799, the... [10 Apr 2008]
Finisar Corporation uses Unicenter ServicePlus Service Desk to implement ITIL Best Practices and address Sarbanes-Oxley(SOX) compliancy requirements
White Paper Using CA’s Service Management solution, Finisar was able to double their call volume without increasing the size of their support staff. Finisar uses a uniquely synergistic solution to deliver global service and support and meet government... [10 Apr 2008]
Leveraging ITIL Business Simulations for ITSM Success
White Paper Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL... [28 Feb 2008]
The Role of Education in Implementing ITIL Best Practices
White Paper While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world IT infrastructures fail to meet expectations. [14 Feb 2008]
Audiocast: CNET Networks ITIL Best Practices Study Results -- How Do You Rate?
White Paper Attend the CNET Networks ITIL Best Practices Study Results webcast, sponsored by Computer Associates Intl. Current practices in ITIL service management implementation CA), and learn more about the IT Infrastructure Library (ITIL), its adoption, and... [12 Dec 2007]
Cheat Sheet: Itil
Cheat Sheet Itil is not just a set of best practices. Read Quocirca's Straight Talking: All about Itil for an overview of how best practice IT services management can help your organisation. Consultants are always available for hire and several vendors - such... [05 Jun 2007]
Finisar Corporation Uses Unicenter ServicePlus Service Desk to Implement ITIL Best Practices and Address Sarbanes-Oxley (SOX) Compliancy Requirements
White Paper They reasoned that if they implemented an ITIL-based service support solution they would not only address their multi-national support needs, but also begin to do more with less. Early on Finisar determined that to meet their overall objective... [28 Feb 2007]
Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle
White Paper To streamline its processes, Sallie Mae turned to the ITIL (IT Infrastructure Library) best practices framework. Sallie Mae began with implementing ITIL Service Support processes, including Incident Management, Problem Management, Change Management... [21 Feb 2007]
Quocirca's Straight Talking: All about Itil
Comment Itil was developed as a set of practices in the UK through the late 1980s and early 1990s, primarily as guidelines for the public sector. The problem is that not that many organisations actually use Itil to best effect. [28 Jul 2006]
Finisar Corporation uses Unicenter ServicePlus Service Desk to implement ITIL Best Practices and address Sarbanes-Oxley(SOX) compliancy requirements
White Paper Finisar was aided by CA Technology Services in the design and deployment of its solution. We maximized the effectiveness of our budget by finding a true partnership with CA’s services personnel and together we found a solution that gave us... [31 Jan 2006]
Delivering Best Practices for Complex IT Environments
White Paper If you need to better manage your IT services and are planning to implement ITIL, BS15000, COBIT, or ISO 17799 best practices in order to do so, you won't want to miss this informative white paper from CA. [20 Dec 2005]
Sarbanes-Oxley and IT Service Management
White Paper It goes on to describe how a service management approach to IT that's grounded in ITIL best practices and the COSO and COBIT auditing frameworks can help organizations expedite SOX compliance. This CA white paper explains how the Sarbanes-Oxley Act... [20 Dec 2005]
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