ca service optimization
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Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
White Paper After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance. To maximize... [12 Jun 2008]
Zions Management Services Company Delivers More Reliable Customer Service and Improves Operational Ef?ciency
White Paper To help simplify its IT support burden, Zions Management Services Company decided to expand its existing service optimization capabilities. The company deployed CA for its solution, by... [12 Jun 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper The new ITIL framework is supported by a service and infrastructure optimization management solution from CA. At the same time, the company needed to maintain its compliance with... [12 Jun 2008]
EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To support its growth strategy, EFW needed a comprehensive IT management solution that could ensure IT governance and compliance, improve infrastructure and service optimization and security management. [12 Jun 2008]
Availability Management: A CA IT Service Management Process Map
White Paper Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals and the integration points (junctions) that must be considered for process... [31 Oct 2007]
Configuration Management: A CA IT Service Management Process Map
White Paper Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals (one's destination), and the integration points (junctions) that must be considered for process... [15 Sep 2007]
Joint Route and Power Assignment in Asynchronous Multi-Hop Wireless Networks
White Paper A constrained optimization problem is formulated to maximize power efficiency of the network while enforcing a minimum signal to interference ratio at each link to ensure desired end-to-end Quality of... [01 Aug 2007]
Infrastructure Optimization Drives Efficient Service Delivery
White Paper Infrastructure optimization encompasses the consolidation, centralization, streamlining and automation by policy of nowadays diverse IT environments. IT is challenged to continuously improve service... [11 May 2007]
Service Level Management: A CA IT Service Management Process Map
White Paper Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals, and the integration points (junctions) that must be considered for process... [23 Dec 2006]
Service Level Management: A CA IT Service Management Process Map
Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals, and the integration points (junctions) that must be considered for process... [23 Dec 2006]
Financial Management for IT Services: A CA IT Service Management Process Map
White Paper Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals and the integration points (junctions) that must be considered for process... [23 Dec 2006]
Financial Management for IT Services: A CA IT Service Management Process Map
Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals and the integration points (junctions) that must be considered for process... [23 Dec 2006]
Maximizing the Effectiveness of IT Spend
White Paper It also discusses the role of technology, and in particular how CA's Business Service Optimization solutions help IT operations transform towards a cost efficient and value based... [05 Jul 2006]
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