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Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution

White Paper The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers... [18 Apr 2007]

Tags:
voice recognition, voice, centers, computer telephony integration

3Com NBX 100 Communications System

White Paper From sophisticated call handling and Call Center capability to integrated voice mail and computer telephony integration (CTI).... [25 Feb 2004]