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Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
White Paper Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come from flexibly tapping into a variety of labor pools. The trend is also growing... [11 Apr 2008]
Echopass Call Center On-Demand Enables Outbound Marketer to Efficiently Follow Up on Leads
White Paper Download this case study to learn why Infinite Mind ultimately chose Echopass Call Center On-Demand and how the solution has enabled the company to increase sales revenue per agent by... [13 Dec 2007]
Echopass: Making Customer Service Always on and End-to-End
White Paper Only one provider, Echopass Corporation of Pleasanton, CA, offered the right on-demand alternative to the expensive, inflexible, premise-based models of the past: the Echopass EchoSystem service... [01 May 2007]
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