call center - contact enterprise routing
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Genesys Enterprise Routing Solution V.7.5 Using DB2 on System P6 570 Server (16-Way) With a DS4700 TotalStorage System
White Paper Its Inbound Voice infrastructure and Enterprise Routing technology are designed to provide vertical and horizontal scalability and optimal performance for the Inbound Call... [12 Jun 2008]
Genesys Enterprise Routing Solution V7.5 on IBM System p 570: Performance Report V1.0
White Paper A 16-way IBM System p6 570 4.7 GHz IBM,9117-MMA server, configured as four Logical PARtitions (LPARs) using a total of 16 CPUs, demonstrated the scaling capabilities across three diverse configurations to meet the demands of an... [30 Apr 2008]
Genesys Enterprise Routing Solution V7.5 on IBM System p 570: Performance Report V1.0
A 16-way IBM System p6 570 4.7 GHz IBM,9117-MMA server, configured as four Logical PARtitions (LPARs) using a total of 16 CPUs, demonstrated the scaling capabilities across three diverse configurations to meet the demands of an... [30 Apr 2008]
Interaction Director: Technical Overview
White Paper Interaction Director is a new add-on product for Enterprise Interaction Center (EIC) which provides SS7-based pre-call routing as well as post-call... [25 Feb 2004]
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