call center - contact
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity. Service Repair... [28 Oct 2009]
Security in the Call Center: Verifying Customer Identities Without the Inconvenience
White Paper While the Internet offers many advantages, the live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal... [06 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper Many companies are driving sales and service to lower-cost channels, such as the Internet and the call center, to reduce operational costs, increase productivity and enhance customer satisfaction.... [06 Oct 2009]
Two Global Firms Save More Than $500,000 Through Virtualization and Volume Licensing
White Paper FranklinCovey Products saved $150,000 on call center setup and more than $90,000 on hardware and licensing for its internal domain. Global training and consulting firm, FranklinCovey Co.and global... [02 Oct 2009]
Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs
White Paper Time to administer e-mail has been slashed in half, a single-office deployment of Internet telephony has saved around U.S.and the state is testing instant messaging and Web conferencing that could enhance call... [02 Oct 2009]
SimplexGrinnell Extends Field Service Capabilities by Upgrading to Oracle E-Business Suite Release 12
White Paper The challenge was to accelerate data access and entry by improving the user-friendliness of the company's CRM applications and ensure consistent system performance and expand functionality to meet the needs of company field technicians... [01 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings implemented Oracle's Siebel Call Center to provide Sabre Travel Network with a single, consolidated data repository to enable easy access to a 360-degree view of customers. Sabre Holdings... [01 Oct 2009]
The First Strong Personal Authentication for Domestic Securities Achieved by One-Time Password Protection
White Paper Therefore, it places importance on its call center and has deployed sufficient operators to minimize wait time on the telephone. Nomura Securities' "Hotto-Direct" is a Japanese non-store online trading... [19 Sep 2009]
American Honda Saves Millions Using SAS
White Paper The challenge was to detect and contain warranty and call center issues before they become widespread. Boasting one of the most admired and recognized brands in the United States, American Honda ensures... [19 Sep 2009]
Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies
White Paper Whether interacting on the Web, through a call center, on the phone, by way of e-mail or face-to-face, customers are experientially assessing the extent to which company values their patronage. Off late... [16 Sep 2009]
Case Study: How Cincom Embeds High-Performance, Low-Cost Business Intelligence in Its Software Solutions
White Paper The presenter of this webcast shows why and how the highly respected software provider, Cincom Systems, selected and implemented the Jaspersoft Business Intelligence Suite for Synchrony, the leading call... [01 Sep 2009]
Mission Accomplished for Customer Support Command Center
White Paper solution provides hundreds of users with real-time access to more than six data sources, supporting the call center with immediate insight into key performance metrics. It needed to develop a continuous... [01 Sep 2009]
Oracle Business Intelligence Suite Enterprise Edition 5,800 User Benchmark on HP DL380 G4
White Paper BI has evolved into a mission critical application that is being used by many thousands of users across the broad expanse of the enterprise, ranging from customer touch points such as bank tellers and call... [01 Sep 2009]
Oracle Business Intelligence Suite Enterprise Edition 4,000 User Benchmark on an IBM System X3755 Server Running Red Hat Enterprise Linux
White Paper BI has evolved into a mission critical application that is being used by many thousands of users across the broad expanse of the enterprise, ranging from customer touch points such as bank tellers and call... [01 Sep 2009]
Oracle Business Intelligence Suite Enterprise Edition 28,000 User Benchmark on Sun SPARC Enterprise T5440 Server Running Solaris 10
White Paper BI has evolved into a mission critical application that is being used by many thousands of users across the broad expanse of the enterprise, ranging from customer touch points such as bank tellers and call... [01 Sep 2009]
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