call centre avaya
RSS call centre avaya
Yo!Sushi going all IP
Case Study The company looked at two IP telephony offerings - one from Avaya and one from Swyx - and settled on Swyx's system which is based on software licences, rather than hardware, and which offered the company a cheaper way to... [15 Sep 2008]
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
White Paper Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed... [02 Jul 2008]
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
White Paper These included the Avaya Call Management System (CMS), a recording platform, a Wall Board to provide a complete view of the centre and agent availability and a standards-based, resilient... [11 Jun 2008]
DVLA ups contact centre performance
News The Driver and Vehicle Licensing Agency (DVLA) has extended its relationship with networking company Avaya with the purchase of £250,000 of priority call routing software. The new Avaya... [06 Nov 2007]
Insurer integrates four data centres
News Alongside the move was a switch to VoIP communications provided by Avaya, costing £250,000. Paymentshield IT Director Eamonn Kennedy said: "We had four different sites dividing our headquarters, call... [09 Aug 2007]
Concert hall makes sure callers don't sing the blues
Case Study Woods installed an IP call routing system based on Avaya's 8720 platform, which was up and running by March this year. Home of the Proms the Royal Albert Hall (RAH) has updated its call... [30 May 2007]
Avaya Case Study: Vipnet D.O.O.
White Paper As a solution Vipnet chose an Avaya Contact Center Solution based on the Avaya Interaction Centre application for maximum customer segmentation capability, multimedia contact channels... [08 May 2007]
Avaya Rocket Success Story
White Paper As a solution Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center and then upgraded to Avaya IP Office IP412. Rocket... [28 Apr 2007]
Silver Top Taxis Deploys Avaya Text-to-Speech: Benefits Speak for Themselves
White Paper The company has deployed the sophisticated Avaya Text-to-speech (TTS) application running over an Avaya IP telephony network to increase call automation and call... [28 Apr 2007]
Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution
White Paper As a solution the company upgraded to Avaya IP Contact Centre and implemented Avaya Communication Manager running on an Avaya S8700 Media Server. The bank also deployed... [28 Apr 2007]
Answering the Call: MCCI Grows With Avaya Contact Centre Solutions
White Paper Working towards the solution Avaya not only assisted MCCI in reshaping its infrastructure plan to even better meet its longer-term system requirements, it helped to short-circuit a potentially long application buying... [25 Apr 2007]
Hudson's Bay Company Keeps Customers at the Centre of Its Business With an Avaya Contact Centre Solution
White Paper As a solution the company implemented an Avaya Contact Centre Solution that enabled all three contact centres to work together as a single virtual contact centre, allowing the company to... [24 Apr 2007]
Avaya Case Study: Hamberger Hafen and Lagerhaus-AG
White Paper HHLA chose a converged networking solution from Avaya Tenovis that provided multi-channel contact capability through a single interface directly at the users' desktops, provided wireless access capability to improve... [24 Apr 2007]
UK Premium Rate Regulator Gets Tough on Rogues With IP Office Text-to-Speech Application Gateway
White Paper As a solution the company implemented IP Office as an Applications Gateway, using Avaya VoiceMail Pro with Text-to-Speech for customer call handling. With a small contact centre already... [24 Apr 2007]
DTZ New Zealand Reports on Avaya IP Office Solution
White Paper As a solution DTZ New Zealand chose an Avaya IP Office Solution that includes Compact Call Centre, Avaya Phone Manager Pro and Avaya Voicemail Pro. DTZ... [18 Apr 2007]
