call, centre, bt and spokesman Articles, Videos, Photos and Opinions

Showing results 1 to 10 of 167

silicon.com > Technology > Networks

BT tops terrible customer service poll

'You just keep me hanging on... ' Read more

Jun 30, 2009

silicon.com > Technology > IT Services

4,000 Indian jobs go as BT brings call centre work back to UK

Not giving up on India Read more

Jul 16, 2009

silicon.com > Technology > Networks

BT outsourcing move brings strike threats

BT outsourcing move brings strike threats

Call centre shake-up angers unions Read more

Mar 7, 2003

silicon.com > Technology > Networks

Workers walk out on BT in jobs-to-India row

Workers walk out on BT in jobs-to-India row

Union "distorting the true situation and helping no one", says telco Read more

Mar 21, 2003

silicon.com > Technology > Networks

Nortel picks up $5m BT call centre contract

Nortel picks up $5m BT call centre contract

10,000 agents on IP Read more

Dec 3, 2004

silicon.com > Management > CIO Insights

Specsavers boosts customer vision with CRM system

Specsavers boosts customer vision with CRM system

Case study: Call centre sees one view of customer Read more

Jan 4, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

Creating a Virtual Call Centre Using IP Technology

Creating a Virtual Call Centre Using IP Technology

Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more

Jan 11, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended suppor Read more

Jul 2, 2008

silicon.com > Management > Public Sector

Hackney Council in £1.9m IT overhaul

Better contact with tenants Read more

Aug 15, 2008

silicon.com > White Papers > IT Management > User Satisfaction

HelpDesk: With Touchpaper, the Post Gets Delivered!

HelpDesk: With Touchpaper, the Post Gets Delivered!

As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various se Read more

Sep 2, 2008

Stories on call centre bt spokesman

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