call centre bt spokesman
Sort by: Relevance | Date
4,000 Indian jobs go as BT brings call centre work back to UK
News The cuts all fall within BT Retail and only involve third-party call centre staff rather than direct BT employees, according to a BT... [16 Jul 2009]
It's tough out there, says O2 boss - as 500 jobs cut
News The company also revealed it expected its second half 2004 results to be lacklustre, due to losing a contract with BT, a recent 30 per cent cut in termination rates - the amount mobile networks can charge to be the final... [23 Mar 2005]
Post Office blamed over free BT flight offer delays
News A Rise Travel spokesman said that just one person had called a "dedicated number" set up by the company to handle complaints about the BT offer. The spokesman wouldn't confirm... [10 Sep 2004]
Post Office back in the phone business to take on BT
News The Post Office is to use its strong brand, and C&W's network, to take on BT in the residential phone market with its HomePhone service. In 1982, C&W became the first operator allowed to challenge the... [01 Jul 2004]
Half of UK's rail enquiries calls to be offshored to India
News A BT spokesman told silicon.com that due to the high turnover of call centre staff most of the positions moved to India would be down to natural wastage and staff... [04 Feb 2004]
Rail enquiries to be offshored to India?
News The current service is run by BT, Serco, First Information and ClientLogic with 1,700 staff in call centres in Newcastle, Plymouth, Derby and Cardiff. Lee Whitehill, spokesman for... [12 Nov 2003]
BT and Connect have outsourcing love-in
News A BT spokesman said the deal represents a "positive and pragmatic" approach to the issue of outsourcing and takes account of commercial realities. BT's spokesman said... [11 Sep 2003]
11 88 88 axes directory enquiries staff
News The market for directory enquiries was opened up to competition when BT's 192 number was switched off after the August bank holiday, and Conduit along with other new entrants such as The Number 118 118 claim to have... [05 Sep 2003]
Unions attempt to block 200,000 call centre job losses
News Earlier this year the union opposed BT plans to open a 2,000-strong customer services centre in Bangalore, India. Fresh from its partial victory over BT's outsourcing plans, the union is... [03 Jun 2003]
Workers walk out on BT in jobs-to-India row
News In an earlier statement, BT said its Next Generation Contact Centre (NGCC) reorganisation will reduce the number of its call centres in the UK from 104 to 31, with call... [21 Mar 2003]
Strike fears over BT outsourcing plan
News BT has already outsourced broadband technical support to Client Logic, a Watford-based firm with a call centre in Bangalore, as well as several centres in the UK, according to Bridge. A... [19 Feb 2003]
BT gets call centred
News BT Retail has sealed a deal with Lucent spin-off Avaya to resell kit and services. Looking forward he claimed we will soon see bundled offerings of BT and Avaya technology. The deal includes Avaya's... [11 Oct 2001]
BT systems crash - Code Red attack suspected
News BT suffered a humiliating systems crash earlier today as call-centre servers and databases fell victim to a suspected Code Red attack. It's affected every BT... [06 Aug 2001]
'Sweatshop' call centres threatening workers' health
News The 'People's Charter' was compiled in association with the Communication Workers Union and recommends improvements for BT's 17,000 call centre staff, including a move from individual... [12 Feb 2001]
AOL France cuts off unmetered users as network struggles
News For more than a year AOL UK has been negotiating with BT, through Oftel, to implement Friaco (Flat Rate Internet Access Call Origination), the wholesale tarrif BT charges ISPs to use its... [14 Nov 2000]
Keep updated for stories matching call centre bt spokesman via RSS
