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silicon.com > Technology > Networks
'You just keep me hanging on... ' Read more
Jun 30, 2009
silicon.com > Technology > IT Services
Not giving up on India Read more
Jul 16, 2009
silicon.com > Technology > Networks
Call centre shake-up angers unions Read more
Mar 7, 2003
silicon.com > Technology > Networks
Union "distorting the true situation and helping no one", says telco Read more
Mar 21, 2003
silicon.com > Technology > Networks
10,000 agents on IP Read more
Dec 3, 2004
silicon.com > Management > CIO Insights
Case study: Call centre sees one view of customer
Read more
Jan 4, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended suppor Read more
Jul 2, 2008
silicon.com > Management > Public Sector
Better contact with tenants Read more
Aug 15, 2008
silicon.com > White Papers > IT Management > User Satisfaction
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various se Read more
Sep 2, 2008