call, centre, customer and service Articles, Videos, Photos and Opinions

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silicon.com > White Papers > Software and Web Development > Software Development Tools

Creating a Virtual Call Centre Using IP Technology

Creating a Virtual Call Centre Using IP Technology

Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more

Jan 11, 2008

silicon.com > Technology > Networks

BT tops terrible customer service poll

'You just keep me hanging on... ' Read more

Jun 30, 2009

silicon.com > White Papers

7 Habits of Highly Effective Contact Centers and Help Desks

7 Habits of Highly Effective Contact Centers and Help Desks

More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and profe Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > Business Functions

Mission-Critical Email Customer Service: 10 Best Practices for Success

Mission-Critical Email Customer Service: 10 Best Practices for Success

In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > Business Functions

Skillsarena: Taking Advantage of Current Events to Promote Technology

Skillsarena: Taking Advantage of Current Events to Promote Technology

Skillsarena is a small company with a massive market opportunity. The recruitment process can be both lengthy and costly Read more

Apr 16, 2009

silicon.com > Management > CIO Insights

Bank websites don't satisfy curious customers

Questions, questions... Read more

Aug 23, 2007

silicon.com > White Papers > Networking and Communications > Network Technologies

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers

Chong-qing-ChangAn Automobile (Group) Co. Ltd. (ChangAn Auto) is the largest auto manufacturer in western China and the Read more

Apr 12, 2007

silicon.com > White Papers > IT Management > Business Functions

The Process of Customer Satisfaction

The Process of Customer Satisfaction

The nature of the call centre business entails a fair degree of customer interaction, it is for this purpose that the pe Read more

Feb 25, 2004

silicon.com > Technology > IT Services

Opinion: Why I don't trust offshore customer service

The state of data security in the UK is bad enough Read more

May 25, 2006

silicon.com > White Papers > IT Management > Business Functions

Coastline Housing case study: Improve customer service and lower operational costs with IP telephony solutions from Nortel for small and medium sized businesses.

Coastline Housing case study: Improve customer service and lower operational costs with IP telephony solutions from Nortel for small and medium sized businesses.

With a Nortel-based call centre solution, Coastline Housing?s 130 staff across multiple sites could spend less time answ Read more

Mar 23, 2007

Stories on call centre customer service

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  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping