call centre
RSS call centreBT tops terrible customer service poll
News Another significant bugbear is customers having to repeat themselves as they are being passed around several call centre staff. Other complaints include offshore call... [30 Jun 2009]
The Weekly Round-Up: 26.06.09
Round-Up A self-aware mobile that refuses to call your ex once you've had more than four pints, and remembers to call your mum on her birthday? You can also find out more on the Centre's project... [26 Jun 2009]
ProCurve Partners With Total Call in North African Call Centre Expansion Project
White Paper Established in 1999, California-based Total Call International, Inc.is a major provider of global communications services. To cater for their business growth Total Call installed ProCurve 5308xl switches... [12 Jun 2009]
Communication Aids for Language and Learning Centre, University of Edinburgh
White Paper As a department within the University of Edinburgh, the Communication Aids for Language and Learning Centre (CALL) provides specialist expertise in technology for children who have speech, communication,... [31 May 2009]
Photos: Thirty years of technology on the buses
Photo When it opened 30 years ago, staff in London Buses' emergency control centre CentreComm relied on a radio and pen and paper to do their job. The nickname for the Band II system was "steam radio" - it allowed multiple... [26 May 2009]
Recession-hit retailers fight back with online charm offensive
News The company recently announced it will be trialling a "dedicated home shopping centre concept" in Yorkshire this summer. Here is the perennial call for greater reliability and effectiveness. Depressed UK... [20 May 2009]
Forget the netbook: The future of mobile is wearable
News When you wanted something you didn't have embedded in the device, like a phone number or even so much as theatre tickets, you were actually connected with a person in a call centre who went and made... [18 May 2009]
Photos: Doctor, doctor - your receptionist looks like a touchscreen
Photo The kiosks are part of the wider patient automated arrival system, which will also manage information on when clinicians are free to see patients, relaying messages to waiting room displays and broadcasting announcements to... [23 Apr 2009]
Skillsarena: Taking Advantage of Current Events to Promote Technology
White Paper Aspectus designed an issues-based campaign that targeted the call centre press, looking at issues surrounding customer service and the role recruitment played in countering the competition from cheaper... [16 Apr 2009]
Tesco buys into SaaSy CRM
News Working with hosted CRM software specialist RightNow, Tesco has rolled the technology out to a handful of its call centre staff in the tech support of its electronics division, Tesco Digital. Tesco has... [02 Apr 2009]
Symantec probes call centre data theft allegations
News Symantec said on Tuesday that it is looking into allegations that a call centre in India leaked credit card numbers of its customers to someone who then sold them to BBC News reporters in an undercover... [01 Apr 2009]
Outsourcing 2.0: What's the new India?
News The country is a good fit for offshore IT outsourcing, BPO and call centre deals because of its low costs, its ability to scale up its offerings and the 31,000 science, tech and engineering and 20,000... [31 Mar 2009]
Apple sets a date with developers
News The company will host about 5,000 engineers in San Francisco's Moscone West convention centre the week of 8 June through 12 June, it confirmed Thursday. A call to Apple representatives seeking more... [27 Mar 2009]
Cheat Sheet: Unified communications
Cheat Sheet Such a feature has an obvious use case in a call centre: an agent dealing with a customer query can immediately find the right person in the business to help while the customer is still on the line,... [16 Mar 2009]
Comic Relief laughing with cloud computing
News The charity is aiming to significantly beat its 2007 total this year and will have an extra 3,000 voluntary call centre operators on the night, bringing the total to 12,000. Comic Relief has turned to... [12 Mar 2009]
