call centres
RSS call centresContact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact... [18 Nov 2009]
The Weekly Round-Up: 23.10.09
Round-Up Of all Britons, the Scottish were the most likely to ring up call centres and swear explosively at operatives, with one in eight admitting to 'inappropriate language', according to a survey of consumers... [23 Oct 2009]
Beyond Web Analytics - A New Generation of Customer Experience Analytics: Increasing Sales Revenue and Improving Service by Gaining Actionable Multi-Channel Intelligence
White Paper Organisations recognise that understanding how their customers and prospects interact with their websites, together with all other touchpoints such as call centres and face-to-face interactions, plays a... [16 Sep 2009]
Offshoring is bad for IT skills, say UK tech chiefs
News Those call centres and their employees are our customers and we are shipping them out to other economies. We are sacrificing quality to cut costs and alienating internal and external customers who... [28 Jul 2009]
Maximising Sales Effectiveness
White Paper Since it became apparent to banks that the internet was not going to render branch network and call centres obsolete, there has been a strong focus on maximising the return on investment from physical... [11 Jun 2009]
"You can always tell if they eat salt and vinegar"
News And with IT equipment shared with colleagues in call centres or 'hot desk' environments the problem isn't just one for the IT helpdesk workers, either. Burke told silicon.com IT chiefs... [11 Mar 2009]
Global VPN access for BT's 21st Century Network
News Announced last week, iVPN service will underpin all other IT services on the next-generation network, such as application optimisation, videoconferencing, unified communications, call centres,... [09 Mar 2009]
Speechstorm Case Study: Eircom
White Paper eircom is Ireland's leading provider of a comprehensive range of advanced voice, data and Internet services.eircom handles in excess of 130,000 inbound calls to its service centres each week.eircom wanted to place a... [24 Dec 2008]
McCue Interview: Martin Frick, CIO, Avis Europe
Comment In terms of IT, Avis Europe operates shared service centres in Bracknell and in Budapest as well as IT departments in local markets. If you are in Turkey, call a local call centre and... [17 Dec 2008]
Tech in pictures: The best of 2008
Photo AppLabs, Keane, Microsoft and Oracle operate offshore development facilities or call centres in this four-quadrant, 10-story building, which includes shops, banks and the Windows of the World restaurant. [11 Dec 2008]
ID cards: Rely on 'visual check' as biometrics unreadable
News Fingerprints and facial scans will be captured at seven UKBA centres, starting with Croydon today before rolling it out to other centres in Armagh, Birmingham, Cardiff, Glasgow, Liverpool and Sheffield,... [25 Nov 2008]
BT's Ribbit opens up to developers
News Some of these applications involve call centres, social networking mash-ups, unified messaging, and other productivity tools. BT's Ribbit released its long-awaited web telephony platform Monday to... [18 Nov 2008]
IT illiterates 'hold back business'
News The organisation found that call centres have relatively high levels of everyday IT training, with 56 percent of employees having the skills to get themselves out of IT difficulties. The UK is losing... [10 Nov 2008]
ID scheme treads the high street for fingerprints
News Home Secretary Jacqui Smith will invite high-street businesses today to tender to be biometrics enrolment centres for the National Identity Scheme, which the government will use to issue ID cards. ID cards: Latest news... [06 Nov 2008]
Business tech born in Cern's Big Bang lab
News The Cern nuclear physics laboratory in Geneva, Switzerland is helping the tech industry refine the multi-core processors and fat gigabit networks destined for the data centres of tomorrow through the openlab initiative. [17 Oct 2008]
