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Aviva strikes $1bn BPO deal
News Productivity gains driving IT outsourcing Tax payer still owed millions by EDS Cheat Sheet: Offshoring Special Report: Inside India It is understood that some areas of work, such as property claim call centres and... [11 Jul 2008]
Femtocells: Europeans clueless on mobile access tech
News More information on femtocells can be found in the silicon.com Cheat Sheet. Despite femtocells' current low profile on the consumer radar, the survey - conducted by ABI Research for mobile operator Motorola - found significant appetite for the tech... [23 Jun 2008]
Orange to cut 450 jobs
News Check out silicon.com's latest Cheat Sheets… QR codes Working from home Google Android Video: ID cards BBC iPlayer Orange plans to cut up to 450 jobs and ditch some of its offshore Indian call centre work... [04 Jun 2008]
Dear silicon.com... XP lives, the femtocell 'truth', BlackBerry bashing…
Comment Editor's choice silicon.com editor Steve Ranger flags up his picks on the site this week.¦ Peter Cochrane's Blog: Airport insecurity ¦ Video Cheat Sheet: Data Breaches ¦ Photos: The Birth of Hi-Tech Britain ¦ India's high-tech... [01 May 2008]
Microsoft earmarks $1.5bn for Yahoo! staff
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics The documents include transcripts of a conference call hearing on 24 March between... [30 Apr 2008]
Yahoo! reports positive profits - Microsoft unconcerned
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics Chief executive Jerry Yang told investors on a quarterly conference call: "We are... [23 Apr 2008]
RIM doubles quarter profits
News Bust through tech jargon with silicon.com's Cheat Sheets. However, Jim Balsillie, co-CEO of RIM, noted on a conference call that RIM is starting to develop more of a following among consumers, expanding beyond its typical business users. [03 Apr 2008]
'Fake' scam text messages warn against rip-offs
News Cheat Sheets ¦ Galileo ¦ Cheat Sheet: Mobile TV ¦ Cheat Sheet: Femtocell The second message also lets people know about a free text message service called SMSus that allows you to text the details of a premium rate number and receive... [15 Feb 2008]
Dear silicon.com... Surfing at home, 'Big Brother' IT and batteries on planes…
Comment Editor's choice silicon.com editor Steve Ranger flags up his picks on the site this week.¦ Bill Gates Q&A: On why 'it's all about software' ¦ Cheat Sheet: CRM ¦ Peter Cochrane's Blog: Aerial bombardment ¦ IT at your service ... [10 Jan 2008]
Cheat Sheet: CRM
Cheat Sheet All of these areas will generate increased revenue from each customer, streamline call centre operations and make for better informed marketing decisions. Using CRM, call centre staff can quickly access contact history to deal with queries as... [08 Jan 2008]
Mobile TV: Europe switches on to DVB-H
News Bust through tech jargon with silicon.com's Cheat Sheets. Watching mobile television should become for every European as easy, attractive and affordable as making a phone call," she said, describing it as a "vitally important industry for Europe". [30 Nov 2007]
Minority Report: A greener Apple
Comment Find out all about chip and PIN, Itil, wi-fi and more in our Cheat Sheets. The PC industry, like every other manufacturing sector, needed a wake-up call. It's all psychological. You yell 'Barracuda' and everyone says 'huh? [23 Aug 2007]
Editor's Blog: VMWare's IPO
Comment That word - virtualisation (our Cheat Sheet on the subject is here) - has several different meanings but VMWare's take on it is pretty significant. And I would call that madness - especially given EMC's strength in so many areas now - rather than... [15 Aug 2007]
Insurer integrates four data centres
News Cheat Sheets Basel II MiFID Sarbanes-Oxley Paymentshield IT Director Eamonn Kennedy said: "We had four different sites dividing our headquarters, call centre and admin. Consumer insurance company Paymentshield has... [09 Aug 2007]
Cheat Sheet: Social networking
Cheat Sheet In an interview with silicon.com, Michael Birch, CEO of social networking site Bebo, referred to this new breed of adverts - call it 'advertising 2.0' if you will - as "engagement marketing", adding that it is "a more integrated experience" than... [15 Jun 2007]
