call desk support
RSS call desk supportForrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best... [08 Sep 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
How to exceed technology user's expectations while reduce call-handling times by integrating Citrix GoToAssist remote-support technology into your help desk environment However, a... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper How to exceed technology user's expectations while reduce call-handling times by integrating Citrix GoToAssist remote-support technology into your help desk environment However, a... [08 Sep 2008]
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
White Paper The goal of Staffordshire County Council's service desk function is to provide a fast and efficient IT support service to councillors, council staff and members as well as staff at schools across the... [02 Sep 2008]
UHI Millennium Institute - Reaching Out to the Highlands and Islands
White Paper The decision was made to use Touchpaper's suite of IT service management products to support the move to a centralised help desk facility. The installation went very smoothly and once UHI had implemented... [02 Sep 2008]
Smart Post-Sales Support Pays Off for Retail Logic
White Paper With their help desk performing a vital customer facing role, their help desk solution not only needed to be robust and reliable but capable of supporting the complex processes and touch points defined... [02 Sep 2008]
Reasons for Automating a Help Desk
White Paper Whether you call it a help desk, technical support, the problem management center, or even the customer support center, there are several reasons to consider automating... [02 Sep 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. Orange's choice of software was Axios Systems' assyst, which replaced an Incident Management Help... [03 Jul 2008]
Ontario Justice Ministry Case Study: Microsoft Interactive Training Reduces Help Desk Calls by 80 Percent
White Paper The Justice Cluster estimates that by using Microsoft's training modules during the rollout and as a help desk tool, the length of their average help desk call shrank by 80%. They also... [03 Jul 2008]
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
White Paper View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk. Keep your internal customers, support and... [24 Jun 2008]
The Weekly Round-Up: 20.06.08
Round-Up Moving swiftly on, life isn't any easier for office workers chained to the desk, either. The growing tide of professionals expected to work 'on the hoof' without proper support, is putting the UK's... [20 Jun 2008]
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
White Paper To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a... [12 Jun 2008]
Help Desk - Call Centre or Dispatch Centre?
White Paper Help Desk or Call Centre supported by technical support? Each approach to the provision of help desk services has its advantages and disadvantages. A detailed analysis... [12 Apr 2008]
Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services
White Paper The technical help desk has traditionally been a place where minimal effort or expense is placed. However, new issues are developing which are causing companies to rethink their technical support strategy. [11 Apr 2008]
