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RSS callFacebook, Google, eBay urge Mandelson to abandon copyright plan
News call on the government to abandon "measures which risk stifling innovation and damaging the government's vision for a Digital Britain". Web heavyweights have hit out against the Digital Economy Bill, claiming clauses in... [03 Dec 2009]
Outsourcing: UK carbon control plan needs a rethink
Comment This means any work conducted outside a company, be it by a datacentre in India or a call centre in Aberdeen, and the carbon it entails, is the outsourcing company's problem not the end user's. Encouraging businesses to... [01 Dec 2009]
The Weekly Round-Up: 27.11.09
Round-Up You can't but wonder if alcohol has had a role to play in all this digital blundering and - lo and behold - the research commissioned by rightmobilephone.co.uk revealed more than half of the people asked had made an inappropriate drunken... [27 Nov 2009]
Bangalore blooming into innovation hothouse
Comment No longer just the domain of call centres, Bangalore has matured into the place for world-class research and development, says Saritha Rai. Years ago, when the world pictured Bangalore they imagined an outsourcing hub... [27 Nov 2009]
Photos: The new gadgets and tech services up Orange's sleeve
Photo Users can then call or text their chosen contacts directly from the homescreen, or use it to view the texts, voicemails or missed calls from that person. At Orange's biannual La Collection event in Paris, the mobile... [26 Nov 2009]
Virtualisation: Real-life tales of how to get it right
Comment I think there is a little more complexity and detail to it now than people just saying, 'Let's just go and call in our favourite virtualisation vendor, buy a set of new blades, install them and we'll make a 16 to 1... [20 Nov 2009]
T-Mobile workers accused over customer record sales
News According to the ICO, the records had been sold through brokers to rival mobile firms, so those firms could cold-call T-Mobile customers when their contracts were due to expire, in order to offer them alternative contracts. [18 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact... [18 Nov 2009]
Does your business really need an office?
Comment What would happen if a large multi-national company, which I'll call Company X, sold its real estate, dished out laptops and went completely mobile? Most of my working week is spent mobile working in London yet the only... [17 Nov 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper With IBM and Intel, you can quickly and easily create a private cloud environment with a high degree of automation "built-in" yielding significant TCO savings and it is simple to order with a single number to call for... [16 Nov 2009]
Turbulent times call for an agile application foundation.
White Paper Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. This interactive presentation from IBM® will show you how to provide fast,... [16 Nov 2009]
Wireless Devices in Call Centers - Data Theft and Standards/Legal Compliance Risks
White Paper This paper identifies the potential standards and legal violations, as well as the security challenges, of companies that fail to provide surveillance of cellular phones and 802.11 wireless devices in call centers. [13 Nov 2009]
Controlling Access to Critical Enterprise Resources
White Paper Remote Vendor Access, Developer Access to Production, Fire-Call Access and more are all examples of "Critical" access requirements that bring a unique set of compliance and security requirements. This white paper... [13 Nov 2009]
Adapting to a New Future: Impact of the Credit CARD Act of 2009 on Financial Institutions
White Paper These firms are approaching the situation as a call to examine and improve businesses processes across the enterprise while considering the future business model for credit card lending as a whole. Consistent with the... [13 Nov 2009]
Location-Based Services for Cellular Phones Using Wi-Fi: The University of Cincinnati's System for Emergency Call Location
White Paper Virtually every new smartphone coming to market now has Wi-Fi functionality, and Wi-Fi is preferred for data services due to its high performance and low cost. Many universities already offer Wi-Fi in lecture theaters, cafes and... [12 Nov 2009]
