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Photos: Google Waves hello to a new way of doing business
Photo The Wave platform offers users a chance to chat and work together in real-time within a window in a web browser that Google calls a 'wave'. Since Google launched its Wave collaboration platform this year businesses have... [02 Nov 2009]
Microsoft to Office Accounting: Your number's up
News Microsoft announced on Friday it is to kill off its Office Accounting product line. Microsoft's Redmond campus. The software giant has called time on accounting software Photo credit: Microsoft) The Redmond giant said it will stop... [02 Nov 2009]
Photos: Top iPhone apps for business
Photo Users can access the latest account activity before meetings, log calls and respond directly to customer requests. The Cisco mobile app provides access to a company's internal phone system, allowing users to join... [27 Oct 2009]
'Cross-border shopping must be made easier'
News The EC has called for cross-border online shopping to be simplified, following research that found six out of 10 shoppers attempting cross-country purchases had their transactions blocked. The European Commission's research found... [26 Oct 2009]
Nokia sues Apple, claims patent infringement
News Nokia is suing Apple over the alleged infringement of 10 of its patents. According to the Finnish mobile maker, Apple's iconic iPhone device infringes on the patents relating to wireless handsets. Nokia said it is suing Apple because of... [23 Oct 2009]
It's a dog's life for police BlackBerrys
News This is about getting people who have never really used a mobile phone for anything other than answering calls and making calls to actually do their day to day job on a small, tiny in some cases, PDA. [20 Oct 2009]
Anthem Education Group: More Bang for the Buck
White Paper Anthem Education Group was paying too much for a third-party service that charged a monthly fee for printer toner with a premium for service calls. The company needed to find a lower-cost solution for supplying,... [15 Oct 2009]
It's down to you to save the world, IT industry
News The recommendation calls for measurable cuts in the energy use and carbon emissions associated with the production, transport and sales of ICT equipment and components and develop a framework to measure its energy and... [13 Oct 2009]
BAA preparing for Windows 7 take off
News We haven't done the maths but early indications are that [the number of] helpdesk calls have gone down," he explained. Airport operator BAA is hoping the roll out of Windows 7 will help simplify its IT infrastructure and... [09 Oct 2009]
Acorn co-founder on the BBC Micro and the early days of personal computing
Comment Acorn was set up in 1978 and as one of its three founders, Hopper still keeps what he calls a "treasure trove" of components from the BBC Micro. Andy Hopper is co-founder of the iconic Acorn Computers and currently head... [07 Oct 2009]
TORO National Support Network
White Paper TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for... [05 Oct 2009]
The Weekly Round-Up: 02.10.09
Round-Up Sometimes, we even use them to make phone calls. Although 82 per cent said they looked forward to hearing from partners and loved ones throughout the day, the most dreaded call of the day is from parents with 19 per cent... [02 Oct 2009]
Why CIOs are saying no to Macs
News Adebayo said: "Before recommending such a radical change for close to 2,000 in-house IT customers, I'd need to consider not only the costs of the software, hardware, and training; but also the intangible costs of inevitable downtime,... [02 Oct 2009]
Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
White Paper As a result, fewer calls are escalated to specialists and those that are escalated are handled faster. N.E.W. Customer Service Companies (NEW) is one of the world's largest providers of buyer protection programs,... [02 Oct 2009]
Nonprofit Agency Implements Case Management Solution to Better Protect Children
White Paper In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a number of applications. [02 Oct 2009]
