management in case studies
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Law firm beefs up search power
Case Study Speaking to silicon.com, Jane Bradbury, knowledge management director at FFW said: "We're in the business of handling information, knowledge, advising clients and I'm very much of the belief that when a client instructs us they're instructing not... [18 Jan 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers was in danger of damaging that brand through outdated customer data management, prompting it to install a dedicated CRM system last year.silicon.com Retail & Leisure Specsavers has beefed up the CRM systems at its Nottinghamshire call... [04 Jan 2008]
Cambridge Uni keeps tabs on web traffic
Case Study The University of Cambridge is using network management software to help monitor and load-balance a massive increase in web traffic across its campus-wide admin network. The university's management information service (MIS) team has been running... [05 Oct 2007]
Philips' brings travel expenses down to earth
Case Study Since this project was started, Philips has piloted expense management in collaboration with American Express Consulting for other global suppliers. Dutch electronics giant Royal Philips Electronics has streamlined its travel and entertainment... [03 Oct 2007]
NHS trusts to save £5.5m from outsourcing contract
Case Study NHS trusts in the North West of England have streamlined their document and print management services. The North West Collaborative Procurement Hub (NWCPH) signed a five-year contract with Xerox and predicts it will amass cost savings of around... [14 Sep 2007]
Blackpool saves £2m with contact management
Case Study He decided to consolidate citizens' records as a resource that would be shared by a number of departments, based around a contact management system provided by software and services specialist Lagan. Blackpool council has consolidated a number of... [06 Aug 2007]
BlackBerrys juicing up work/life balance
Case Study Campbell said Standard Life chose BlackBerrys because they offered ease of use and the ability to get data to management or executive staff securely, along with the capability to wipe any important information off a device if it is lost or stolen. [13 Jul 2007]
Standard Life goes virtual
Case Study The way in which virtualisation allows computing resources to be pooled between servers has also made management of Standard Life's IT infrastructure much easier, Gordon added. Standard Life has found server virtualisation an effective way of... [11 Jul 2007]
Mothercare tears up paper-based store comms
Case Study Mothercare has sped up communication times and boosted the effectiveness of marketing campaigns across stores by implementing a store management and communications application from Triangle. Because the Epos system, provided by BT Expedite, was... [03 Jul 2007]
Durham college betters campus life with wireless
Case Study The college has already saved around £150,000 with the new IP network, as it requires less cabling, maintenance and PC management than the previous network. Durham's New College has rolled out a wireless and converged IP network which it claims has... [26 Jun 2007]
Carpetright rips and replaces to keep up with growth
Case Study The Dynamics software fulfils order processing and inventory management functions in a way that is easy for non-technical staff to use on the sales floor. Carpetright is rolling out a rip-and-replace solution to streamline its IT systems following... [25 Jun 2007]
NHS procurement hub streamlines mobile suppliers
Case Study Gooch chose T-Mobile, not only because of its coverage - in tests, call dropouts were limited to three per cent - but also because it was able to provide him with good management of information on billing and usage. [20 Jun 2007]
It's good to talk, says supermarket chain
Case Study Sales information flowed down to the store and stock management issues flowed up to HQ.silicon.com Retail & Leisure Somerfield has reaped the benefits of improved communication flow by upping its use of conference calls, including improvements in... [13 Jun 2007]
Lloyds TSB banks on SAP SRM
Case Study The bank recently completed the rollout of a supplier relationship management (SRM) e-procurement system from SAP to provide a single and easy to use purchasing system. Capgemini assisted the transition to the new system, by advising on supplier... [12 Jun 2007]
Connecting to the world when disaster strikes
Case Study The charity deployed a communication centre at the office of the National Disaster Management Institute of Mozambique, only 24 hours after they were alerted. Télécoms Sans Frontières (TSF) provides connectivity wherever disaster strikes to co... [11 Jun 2007]
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